+9 votes
406k views
asked in Android by (3k points)
edited by

Unfortunately Contacts Has Stopped

How to fix “Unfortunately Contacts Has Stopped” Error Message on galaxy S3 and unfortunately internet has stopped and I want to know why the message unfortunately contacts stopped coming to samsung phone.

solved:
contacts has stopped working verizon
galaxy s3 unfortunately internet has stopped message
what are the causes of samsung phone to say unfortunately contacts have stopped
troubleshooting contacts has stopped galaxy s5

unfortunately contacts has stopped samsung s6
android lollipop contacts has stopped problem
com.android.contacts fix


commented by
edited

I have had this problem on my Galaxy 5. I went to disable Google+ but it asks to resort to factory version so won't disable.Any ideas please?  Have cleared my cache but still not working. Thanks in advance

commented by
Disabled Google+ on my Droid Razr Maxx HD on Verizon and problem appears resolved. Thanks so much for that!
commented by
Yes, if you choose to uninstall updates and go back to factory version, it will still disable. Once it does that it uninstalls, and only option for that app is to enable. This solves the problem.
commented by
I have a moto G and I keep having the same problem with my contacts stop responding...How do I fix it?
commented by
Did the same on my Droid Razr M.  .
 cleared the problem immediately
commented by
Hi guys..... i also have same problem i changed android omega rom. I did format but unfortunately,contacs has stopped :((((((( i dnt use my mobile
commented by
UnInstalling the updates to the Google+ app fixed my issue with "Unfortunately, contacts has stopped" popup every time I called someone. But, the problem came right back of couese next time the updater ran. You have to disable auto updates. That is in the Google Play app on the Google + app page. Push the 3 vertical dots and then uncheck the "auto update" box. Hope this helps.
commented by
Google+ was the issue.  Fixed it on all 3 phones that I was having a problem with.  Droid Maxx and Droid Mini.  Disable Google+ and you are good to go.

25 Answers

+2 vote
answered by (135k points)
edited by
 
Best answer

1. Clear Cache and Data

Try clearing the temporary storage area of your Contacts using these steps:

  • Go to Settings
  • Proceed to Application Manager
  • Select the All tab
  • Choose Contacts
  • Tap Clear Cache

Selecting Clear Data is optional since this will erase all the changes that you have made to some of your Phone app’s settings but it may solve the problem based on some users who have tried it.

  • Go back to the previous menu and choose Phone
  • Tap Clear Cache and Clear Data

2. Change Date Format

  • Go to Settings
  • Select More
  • Under Date and Time, change the format to 24 hours

3. Delete Rogue Apps

Start your phone under Safe Mode, observe if the problem occurs. If not, there is probably a third-party app causing the bug. Exit Safe Mode and try to recall the most recent app that you have installed prior to the problem. Disable it for a while to test whether the error still comes out.

4.Syncs your accounts one to one

We enter Contacts -> Settings -> Contacts -> Accounts and tested those accounts with automatic synchronization, the synchronized automatically to see if, at the time of synchronization, some fails.

If fails in this case would be a good idea to delete and re-add it, it does not take long unless your Google account.

5. Factory Reset

If these insturctions won't solve your problem, then disable google+ app. also 

(thanks nachito)

commented by
I did everything you guy have done i find out the cause of this error in my phone droid ultra is google + app. disable it and phone is working fine no more error msg.
commented by
edited by
this worked for me note 3 contacts has stopped
i wish i could buy you a coffee
commented by
VZW Droid MAXX Android 4.4.

Disabling Google+ also helped with the same problem with Contacts "stopping".  It's a multi-platform fix!!  Thank you, nachito, for your comment which also solved my own frustration!  Kudos, and a 2nd cup of coffee to you!
commented by
I've been battling with the same "contacts" issue on both Droid Maxx and Mini for several weeks. Disabling Google+ took care of the problem on both phones. Thanks nachito!! You've spared me from going insane :)
commented by
Hi Guys...I tried everything you said and tried also to run the phone in safe mode. The problem persits. ''Unfortunately, Contacts has stopped''. Also did a factory reset. Please help me out.
commented by
Disabling google+ and restart your device , This really helped me, i got my contacts back.
commented by
edited by
unfortunately contact has stopped on grand prime it works thaks alot
commented by
I disabled Google plus on my galaxy s4 and it works perfectly now....thanks for the tips
commented by
Thank u soo mch Nachito for ur valuable comment.....disabled google + and problem got fixed.. :)
commented by
edited by
samsung galaxy s5 contacts has stopped working Thank you! It is solved by just resetting preferences.
commented by
Google+ was the culprit. Disabled it on my galaxy 4s and problem solved. Thanks
commented by
Google + was the culprit on my Galaxy S4 as well; error has not repeated in half a day where it was happening every time I woke up my phone!!!  Thanks!!
commented by
How do you recall or search for the most recent app that you have installed prior to the problem?
commented by
edited by
Incredible !!! I was already crazy with the damn window and unable to write. I thought to carry the mobile format or something, you have given me search the Internet and through that I have come here, to the solution. Thank you very much, it has been a great help i get rid of Unfortunately Contacts Has Stopped error
commented by
edited by
contacts not responding on android

that happens when the ram has not sufuciente space, you can delete applications disable google+ that take up too much space or some optimizer download space, use the clear master, and before opening any application I optimize memory and I work well applications
thanks it solved
commented by
Thanks nachito!! my galaxy note 4 is working fine now
commented by
Thank you!! Disabling Google+ did it for me... finally! Haven't been able to send or receive pics via text in weeks and the "unfortunately contacts has stopped" kept popping up.
commented by
solved unfortunately Internet has stopped working on galaxy note 2, thanks
commented by
edited by
Clearing the cache fixed it (so far).
Go to Settings> Applications> Google Play Store
I click
Clear data, Clear Cache and then on the button ends. The problem
It should be resolved to restart the Play Store
commented by
edited by
works contacts crashing on my  lenovo and my wife's huwei ascend thanks
commented by
it works  on samsung galaxy s5 unfortunately contacts has stopped  thanks
commented by
Followed the instructions and my galaxy s4 is working just fine now. Thanks! P.S. I didn't have to disable google+
commented by
Thank you very much. I find myself bookmarking your page due to my constant problem with "....has stopped" . I thought avoiding updating g+ would be enough, however it seems turning it off is best.I appreciate your time thank you.
commented by
Ive been getting this error for weeks on my Nexus 5 4.4, and it stopped after clearing cache on Contacts, Contact Storage and Google+. Thanks for the info!
commented by
I've try to format system.img only with "spflash tool", and its work now

email me if you need more information, i'll replay ASAP

 thanks
commented by
I got rid of problem on Samsung galaxy s6 thanks
commented by
samsung galaxy s5.....disabled (went back to factory version) of google+ and problem is solved
commented by
I love that I found this answer. I uninstalled the last two apps that I installed and now my contacts work just fine. THANK YOU!!!
commented by
why does my contacts keep crashing on moto g?
commented by
Disabling Google+ on my Sprint Galaxy S5 fixed the issue
commented by
Disabled Google+ and it's back to normal.
commented by
"try to recall the most recent app that you have installed prior to the problem"... this is not necessarily helpful, because the problem could be caused by an app that you installed a long time ago but that just received an UPDATE, which is causing the problem.
commented by
I tried almost all of these "cures"..none of them worked. I took my phone to my cell phone provider and he fixed problem in 30 seconds...he popped out the battery and my phone is fine...He said its a RAM problem and removing battery allows the phone to reset...

My phone is a Samsung Galaxy S5
commented by
Google+ was apparently the issue. Fixed my Pantech, also...
commented by
I have a Metro LG MS500 and have been getting the error message: unfortunately, com.android.contacts has stopped, I have disabled google+ and done a factory reset.  I can't save contacts, I can't call out, I can't get in my contact app.  Ready to go into a store and see if they can fix it, but thought I'd try here first.
commented by
Hye..which step did you use? I use galaxy prime too..try disable google+ but doesn't work..
commented by (9.6k points)
I did all of the above sometimes twice, stopped Google +, removed battery twice, reset phone, twice, turned off and restarted numerous times,  on my Galaxy 5.  Finally, the remove the voice mail did the trick.  Thanks for all the helps.  Saves a lot of time going to the Verizon store for me.
commented by
How did you it?? Please help..
commented by
Hello. I have a LG Pro Lite and already more than a month ago I get "Unfortunately contact has stopped" . I have restored the factory several times but the problem persists but ı tried disabled google + it work thank you
commented by
am using infinix zero 2,  but i did not see application manager in "setting"on my phone, pls help bcos i can't make any call at all anymore
commented by
works even for micromax. thanks.
commented by
did the clear cache a few reboots including a couple full battery removals. I tried "uninstalling updates" to G+ and "stopping" plus reboots but the error continued. It didn't clear the problem. Got the error and my dial pad and contacts slammed shut. Not able to call out. Then I took an incoming call that lasted more than 5 minutes and the problem magically went away. Weird. I've rebooted a couple times since and all is working normally. Hmmm. I'll repost if anything changes. -(Skipper on droid forums posted this).

It worked for me. Had a friend call me for 2 minutes and the problem went away.
commented by
I have a Galaxy S5 and solved my contacts problem by disabling google+, uninstalling it and it reverts back to factory settings. Contacts now back with no loss.
commented by
Nachito thanks so much,I just try it and my phone is working perfectly again.Appreciate so much.
commented by
This is very helpful - It works for me on my  Lenovo A606 - The problem "  process com.android.contact has stopped "
commented by
the problem did not get solved until i disabled google plus app.. now dont have that app...is there any problem when i dont have that app?
commented by
moved by
Wow, great forum.Much thanks again. Kusner
commented by
I have a Galaxy note  solved my contacts 100% working all  disabling google+, uninstalling it and Contacts now back with all my contact came back and there are No lose
commented by
I followed your instructions. Found the offending app Aviary. Great app otherwise. Uninstalled it and now no errors. Thank you.
Note 2 sgh_i317. Best phone ever built to date.
commented by
I cleared my contacts cache, but could not find a way to access the "phone" app to clear its cache as well.

I disabled the google+ app and it fixed the problem! Thanks!
commented by
Got to:
Settings
Applications
Application Manager
Upper Right Corner click the 3 dots
them click Reset APP preferences
Then go back and disable applications be mindful of what you disable
commented by
if you still get this error deleted voicemails and the Contact has stopped problem was  fixed  100%
commented by
This is THE BEST answer!! It helped me! Thank so much!!!
commented by
I am crying ill do every thing but it doesn't work
+8 votes
answered by (17.1k points)
edited by

you can find here solution to unfortunately contacts has stopped

how to temporarily stop phone stopped message android

More Info

commented by
THX also.  Raising my coffee cup in a toast!
commented by
Turn off the Google 2 step verification,  allow access for less secure apps. Restart phone, s5 in my case. Also uninstalled the recent amazon apps and games prior to this,  free ones on offer on Valentine's day recently. Also enabled all previously disabled bloatware. Had the amazon stopped working message, contacts stopped working and play services stopped working. Sending sms was glitchy too. All sorted now. Pretty sure the contacts one was due to recent Google security changes. Thought it was this after you mentioned disabling g+ helped, relating them to the same issue ;)
commented by
Disable google+ and it works fine..... Thanks guys..... One more cup of coffee....
commented by
Google + disabled and works perfect now my MOTO G. Thanks
commented by
Disabled Google + and this fixed the error.  Thanks so much!!!
commented by
I forced stop Google+ and disabled it then resolved the problem on my LG G2, many thanks!!!
commented by
edited by
My happened to me the same. Researching I realized that one of the things that happened is that the whatsapp took me horrors to open. At higher he had a high battery consumption. So I did this and has fixed the problem:

- Go into accounts. Of all that you may have (especially whatsapp I think it is responsible) desactivad contact synchronization.

- Then id to Settings -> Applications -> All. Pursue called contacts and cleanse the data.

- Then go back to activad accounts and the synchronization of contacts that you might have.

Holy hand, I did yesterday afternoon and ended in whastapp lag, notices of detainees contacts and excessive battery consumption.

you and me describe.
commented by
If u disabled Google + wouldn't that cause it to not back up new stuff added to phone? And it u "clear data" does that delete any contacts or anything like that? I always get nervous doing stuff like that. Don't want to lose anything on my phone. Thanks.
commented by
disabling Google + also worked for me on Galaxy s4.
commented by
it works for my android lollipop thanks your advice
commented by
I have a brand new Motorola Moto G.  Did all the things in the list,..didn't fix the problem.  Then I saw the post from the guy who said it was Google+.  Sure enough, disabled it. Tested it--had several in my contact list call me.  No more error message.  Yippee! Problem fixed!!!  Thanks to the guy that first posted that suggestion on here!
commented by
I had this problem in Galaxy S4 and i enabled the bloatware and noticed i had disabled contacts storage. After i reenabled it, contacts were back! hope this helps someone.
commented by
What does it mean when your note 2 says contacts has stopped?
commented by
Disable Google+ and restart your device.
commented by
can someone tell me how to disable google plus?  i have this error aswell
commented by
Go into the Settings.
Then Apps --> All
Scroll down to Google+
Tap on uninstall updates
select disable.
commented by
edited by
unfortunately contacts has stopped moto x  worked for me. Thanks for the tip!
commented by (9.6k points)
Phone model??
commented by
Your Google Account will still sync without Google+ Enabled. I currently have 4 google accounts that all sync with Google+ disabled.
commented by (135k points)
Settings> Applications, select google+ from the list the application and click force Stop Google plus.
commented by
disabled Google+ > voila it was fixed!!!! thank you so much!!
commented by
my contact stop working , I am not able to make any phone calls am using Galaxy s5
commented by
I have panasonic eluga icon dual sim phone .it has 4.4.4 androi version phone.in this phone both internet  & contact not working properally.meanly contants is not responding  error problem.
commented by
Hi.
I have a Samsung Galaxy S5 and when I go into Contacts and try and import my contacts from Sim to Device/Google/Samsung/Outlook, it lets me select my contacts but when it goes to transfer is says the annoying message "Unfortunately, Contacts has stopped".
I have followed all the advice above by disabling Google+, I even deleted my account, I have cleared Cache and Data for it, I have taken the battery out, the sim and the SD card out, I have sorted the time issue out, I have cleared cache in phone, etc and still, I cannot use this Import function to get my contacts onto my device.
My hands free in my car reads contacts from my device so I need to have them on there, but can't get them to transfer which is becoming very annoying now.
Can someone please help me, perhaps there is something I have missed and have done wrong, I don't know, but I don't know what else to try!
commented by
Many thanks! The key is obviously disabling Google+. This enabled me to reinstate my contacts (whew!) Google+ has NOT been reinstated (didn't use it anyway). This was on an ALCATEL PIXI 3. Android 5.1. A cup of coffee at least to you!
+6 votes
answered by
I've disabled Google+.  Let's see if it works..........
commented by
Ive alredy disable google+apps but still contact has stopped. Please help me guys
commented by (135k points)
Did you try other solutions
commented by
Droid Razr M. Don't use Google+, so completely disabled. Not one problem after. Thanks bunches!
commented by
I ran the Verizon repair option when you plug the phone into your PC.
commented by
Thanks for ur help I disabled Google+ and now my contact have started
+8 votes
answered by
Had this problem on My Samsung Galaxy s5 with Android 5 (all updated). Tried restarting, tried disabling google+, turning off wifi, and more. What helped me, and this could just be random, was to use my voice option, "ok Google," to call out. Once I made a couple of calls that way I messed around with contacts while on a call. Everything worked fine while in the call. Then after hanging up I messed around a bit more to see if I get the same error. Finally I closed out all my apps, opened up my phone app, no error message. Like I said, it's probably random, might not work for everyone, but it worked for me. Hope this helps.
commented by
I had similar problem. The "Contacts" kept crashing saying it had stopped. Moreover, as soon as I would make a call, my screen would go black (just AS IF I had put my phone to my ear) and then it would just stay that way, so I couldn't even hang up!! I though it was because of issues with the the proximity sensor, since that's what many people suggest online, but since I disabled the google+ app, every thing has been back to normal. The contacts is not crashing and my screen doesn't just stay black during a call.  Thank you so very much everyone!
commented by
I cannot dial a number on my galaxy s5
commented by
Finally!!! Thank you very much shad moore!
I have tried every possible fix on my note 3 (UK version). I have tried google+, clearing all cache for all apps, formatting cache partition from boot menu, getting into safe mode, even disabling and then re-enabling phone and contacts apps, multiple phone restarts, getting the battery out and many other fixes that I have found on various forums and nothing worked, I constantly had 'contacts has stopped' message as soon as I have tried to open 'Phone' icon.
And then finally making a one call using Google Voice fixed my problem!!! After that I was able to finally enter number manually and make a call. The only issue was that when I went to 'Logs' section it crashed every time I tried to scroll my last phone calls list - easy fix - cleared that list (had about 600 last calls saved there), now made a few more calls just to see if problem will come back and its fine now and can even scroll the list of last calls without isuue.
Thank you VERY MUCH again as I was just about to break my phone. And just to let you all know this error came up today and I had no problems before, haven't done any app updates recently and the last OS update (to lollipop) has been done several weeks back.
commented by
not sure how you figured this out, but thank u. the only thing that worked!!!
+2 votes
answered by
I have tried all nachitos advice but did not work. Then i clear call log or call history and it works.
commented by
I have tried ALL of the above. I have spent over 3 hours [of my life I will never get back] in chat with 3 different Samsung reps/agents. The factory reset cost me apps & ring/notifications tones, some I have bought that I cannot get back. Nothing has worked. After receiving and/or making a call that annoying message -  Unfortunately, Contacts has stopped  -  Very, very frustrating.
commented by
Hey Steven G thanks..I tried everything but it dint work, then I clear my calls log and voila..it worked! was about to crash my tab4 too..
+0 votes
answered by
Even in MOTO G I uninstalled Google + and restored Factory settings for Google +. This fixed the issue
commented by
Galaxy S6 - nothing works...uninstalled/disabled Google+, cleared cache, tried to transfer contacts...seemingly everything.  I can see they are on the phone, but the contacts button does not work.  Every time I think I've moved the contacts (in settings/applications/contacts) I can see them and try to save in folder "phone contacts", nothing happens.
There are four locations set up AT&T, gmail, phone contact, and phone storage.  I've tried to go to each location and nothing works.  If anyone has this figured out please post.
commented by
Have Samsung Galaxy S3.  Everything seems to work EXCEPT I cannot edit a contact to add groups.  I get the hated message every time.  I have tried all of the suggestions, but nothing has worked.  Since this happens on many brands/models, it is time for google to get to work.
commented by
I have a Galaxy S5. Tried all the prescribed fixes and none worked.  Called my S5 from another cell phone and instead of answering I selected the "I'm in a meeting" message and ignore call.

Contacts and the Phone app are all working perfectly fine. Go figure!
commented by
Clear out old messages in VoiceMail.  Apparently there's an issue with a software update the caused a glitch with the use of the phone keypad.  After you clear out old voicemails, reboot.  Just worked for me.
commented by
Thanks Randy,problem solved,I uninstalled Google + and cleared cache and rebooted too many times to count,immediate resolution
commented by
Randy went through the whole list and nothing worked, until i saw what you said about voicemail. Many thanks to you for giving me the answer I so desperately needed. If you are ever in Iowa the drinks are on me.
commented by
Me, too!  Finally! Thanks so much for this tip. I really, really hate these random glitches and the amount of time spent trying to guess what might be causing the problem.  Clearing voicemails wouldn't have occurred to me!  Appreciate the help!!
+7 votes
answered by
yessssss , it worked . i disabled my google+ app and my contacts came back home!!!!!!!!!
commented by
Deleting voicemails resolved the issue for us (temporarily I assume). Galaxy S5 on Verizon
commented by
Deleted my latest VM and problem went away
commented by
Galaxy S5, couldn't access phone app, couldn't access call history, "got contacts stopped" message on both. Tried sooooo many fixes. Deleted voicemails (visual). ALL OK NOW !
commented by
I am not able to fix unfortunately contact has stopped in my tab Dell venue 7 even I disabled google+ please help
commented by
go to setting
more
application manager
all
disabled
now enable the app which is more liklgo to setting
more
application manager
all
disabled
now enable the app which is more likely
+3 votes
answered by
None of that worked for me. What did work was to go to settings => apps and from the drop down I selected: "reset default apps."
commented by
hallo!
can anybody help me to solve this error occurs all the time on my note 3 neo
( unfortunately,contact storage has stopped)
commented by
SamsungJ7 pls explain  how to solve  it
commented by
Done everything above not working, except disable Google+ from change system setting. My firmware is Marshmallow 6.0.1. Hope this help
+1 votes
answered by (8.8k points)
reshown by
Problem often arises with the contact, gallery and home applications, among many others. For example, whenever I get the error "Unfortunately contact has stopped " on my Galaxy S3 and is especially annoying. The procedure to solve this problem is usually always the same.

SOLUTION:
. First, you must navigate to the configuration of your Android smartphone
. Scroll down until you see the Application Manager or apps, the name varies depending on the Android device
Swipe left to find the tab 'All' applications.
Scroll to the application being stopped and click on it.
This will clear the data and cache.

The thing to understand is that cleaning the data, changes made in the application settings are deleted, but not the actual content, like images from the Gallery application, for example. Cleaning the cache will get rid of the saved data that allow applications to load much faster when booting. Deleting this only slowly opening up an application a bit, but will also help solve the problem.
+8 votes
answered by
tried all the above and didn't work for me.   I was finally able to resolve the problem after deleting all voice mails from "visual voice mail" app (v3.8.31).
commented by
Awesome -- thanks!  Deleting the most recent visual voicemail worked for me, when nothing else did!
+1 votes
answered by
great thanks for the fix....
commented by
Non of this worked so far on  Panasonic KX 150 4.0.4. Still struggling with the thing... Thanks any how for sharing all those good solutions.
+3 votes
answered by
hi, go to settings>app manager>disabled apps. contacts might be disabled. just enable it . it will start working
commented by
Done with all above, no change. Am resetting to factory without restore. Note 4
Thanks, Merritt, Dallas
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