How to solve The "DF-DFERH-01" error when you are into Google Play

0 votes
104,740 views
asked Dec 28, 2014 in Android by sada (11,910 points)
edited Mar 21, 2015 by osky

The "DF-DFERH-01" error when you walk into Google Play

error while retrieving information from server [DF-DFERH-01]

play store error while retrieving information from server


commented Mar 31, 2015 by anonymous

thank you it worked
commented Apr 5, 2015 by TG
Same issue, tried the solutions listed in the thread.

1.Force stop > clear data > uninstall updates on google play store.
2. Step 1 + clearing data for google services and google framework.
3. Factory reset

Same problem, comes back in a day or an hour.

HTC One M7 Lolipop 5.0.1/2
commented Apr 5, 2015 by anonymous
YAY! It worked. I just bought a Desire today and I was seriously getting frustrated. Thank you (;
commented Apr 6, 2015 by anonymous
Tnx a miilion.  I was about killing myself;)
commented Apr 9, 2015 by Stillboosted
Same issue on the M7 after the most recent small update on 4/1/15 ...The last update is wreaking havoc on multiple m7 device owners running Lollipop 5.0.2...The above "fix" does not work , it will come back. Google fix the problem you created with this most recent update to lollipop...it was running perfectly before this last update.

For anyone else suffering from this...you can still update and install apps by going to a computer , signing into your Google Account, clicking on menu and selecting the Play Store...There you can go to "My Apps" and update and install apps to your device. It sucks, but it works.
commented Apr 9, 2015 by Lizzie
I am having the same issue  as Stillboosted, on the same device. It is really annoying. I've had this problem for almost a month or longer. Clearing Data and Uninstalling Updates is only a temporary solution... problem returns within minutes. I also did a factory reset... and problem was still present.
commented Apr 9, 2015 by TG
To elaborate more on this issue for the M7, if you uninstall the updates to the google play store you can instantly use it again without issue until it automatically updates in the background which usually happens within 1-5 minutes. If you have root access there are some shenanigans you can do to prevent it from auto updating.

Not sure if this is HTCs fault or Googles.
commented Apr 10, 2015 by anonymous
Updating from the computer definitely works! it sure is better than nothing. Thank you soo much!
commented Apr 10, 2015 by Dav
Great mate. Fixed my AT100 Toshiba.
commented Apr 11, 2015 by Hemant
None of above solutions works for me. Though google help center claims to solve the issue, but still it persist in my mobile. Model Alcatel 8000D.
commented Apr 11, 2015 by anonymous
these 3 steps you list is that going to stop my play store Error retrieving information form sever. [DF-DFERH-01] ???

8 Answers

+1 vote
answered Mar 12, 2015 by anonymous
selected Mar 16, 2015 by osky
 
Best answer
I tried several solutions and only this I worked well, I hope to work to you too.
  1. First you have to go to Settings > Applications > Manage applications
  2. Once here you go to the "All" tab.
  3. Seek the Google Play Store app and press "Clear Data" button.
  4. Then look for "Google Services Framework" or "Google Service Framework" application and do the same.
  5. Then restart the phone, wait a minute and ready.
I hope they work.
commented Mar 13, 2015 by anonymous
This option was the only one that worked for me. I have been having the [DF-DFERH-01] error all day, and I tried everything. I think the important part is to clear the data on the Google Services Framework also, not only the Play Store data. So, thank you!
commented Mar 14, 2015 by anonymous
This only fuelled the problem. So i had to force stop the apps
commented Mar 15, 2015 by m92
Thanks,it worked on my s2
commented Mar 16, 2015 by anonymous
thanks my google play store is up n running again
commented Mar 18, 2015 by Zett Mtongoza
Just uninstalled update via your app manager and it's working.  Don't forget to restart the device.
commented Mar 18, 2015 by Frank
Worked perfectly on LG G3, thanks!
commented Mar 18, 2015 by igorani
Thanks! This tip was useful just one difference: on my S3 mini GT (GT-I8200) and Android 4.2.2 couldn't find "Google Services Framework" and cleared data of "Google Play Services". After restart all fine.
commented Mar 19, 2015 by Mohamed Omar
edited Apr 16, 2015 by osky
Tecnetico, also would like to know: Applications Movies, Book, Music not work for Puerto Rico, I reported this to Google and still have not solved the problem, I have several friends that have Android and none can access these applications to buy movies, books or music. Says the system is not available for our area. They can investigate more on this issue or check if it is a general problem for all users of PR. Thank you.
commented Mar 19, 2015 by administrator (9,170 points)
Please write your phone model if it does not work
commented Mar 20, 2015 by anonymous
edited Apr 16, 2015 by osky
Good I had a similar problem. I have a Galaxy S II Skyrocket AT & T and in my case let me update existing applications, but not install new applications. I solved it by going to settings, accounts and synchronization and thence delete my account from Google, I restart and enter again and create my Google account again. This worked for me should try it to see if it works for you. I have no problems. Luck !!!
commented Mar 20, 2015 by Zett Mtongoza
I have Samsung S5 yes two days ago i tried and it worked  but today its not at all, i have tried 5times now and still it cant work. Thanks
commented Mar 20, 2015 by anonymous
It worked for only 4 minutes then I had to do the same thing all over again. This has happened over 5 times. I can't do anything!
Samsung Galaxy s4
commented Mar 20, 2015 by George
can you dial *#9900# and delete dump (for Samsung)
commented Mar 22, 2015 by Donna
Thanks a million, your suggestion worked marvelously
commented Mar 23, 2015 by anonymous
edited Apr 16, 2015 by osky
Thanks for the info, I appreciate any situation and solve the problem, I have a tables sony s and I can do nothing and unfortunately thought giving a reset solved the problem and now it's worse because I can not access anything, I fell to zero with applications and when the problem is resolved I will have to recreate everything in my tablet, the saddest thing of all is that I lost everything already had on the tablet ..
commented Mar 24, 2015 by Tony
Worked like a charm! Thanks.
commented Mar 24, 2015 by Michael
Thanks, it worked, but I am having to do it every time I want to access the store, as it keeps defaulting back to updating whatever broke the app. At least it is a temp solution to the problem so I can get my apps back on for the time being.
commented Mar 25, 2015 by anonymous
This worked for me (galaxy S5 G900H). Many thanks, it was puzzling the heck out of me.
commented Mar 25, 2015 by anonymous
It works pretty good for my asus zenfone...thanks
commented Mar 25, 2015 by El Guapo
Woo Hoo!  Thanks for posting this fix.
commented Mar 25, 2015 by anonymous
happened the same to me but only with the app in google play (LG G3), now I checked and I do as explain, thanks
commented Mar 26, 2015 by anonymous
edited Apr 16, 2015 by osky
Hi I have a sony tablet s, galaxy s i9000 galaxy 2 and both are with that mistake hope it fixed soon; tecnetico thanks for giving us this info I see I'm not alone in this
commented Mar 27, 2015 by anonymous
Perfect solution for DF-DFERH-01 error on Plum Z450 Android 4.2.2 - thanks!
commented Mar 29, 2015 by jojo
Same thing here.. Very annoying
commented Mar 30, 2015 by anonymous
S4 mini.. none of the solution above worked.
commented Mar 30, 2015 by anonymous
Used this workaround on my Google Nexus 7 (2014) to good effect.   This problem had been "bugging" me for 2 days but when I applied this solution the Google Play Store became available again.   Good effort.
commented Mar 31, 2015 by anonymous
Did not work on my HTC One.
commented Mar 31, 2015 by anonymous
worked for an HTC
commented Apr 1, 2015 by anonymous
I was able to open the Play store, but when I clicked on "Apps," I got the error again. HTC One (m7)
commented Apr 1, 2015 by Bub
Thank you. Just found this solution through a google search. It worked first time..
commented Apr 2, 2015 by Questionable Action???Worked good!!
For the HTC DESIRE 510 your explanation worked perfectly..
commented Apr 2, 2015 by Kimberly
I just bought a new phone and this happened.   Your advice worked great, thank you !
commented Apr 2, 2015 by anonymous
It doesn't work on Samsung Galaxy Alpha
commented Apr 3, 2015 by anonymous
doesn't work in nexus 5, I tried many times, any one has other solution please inform me.
commented Apr 3, 2015 by anonymous
Worked for me. Galaxy S5.
commented Apr 3, 2015 by anonymous
HTC desire, it didn't work at all for my phone
commented Apr 4, 2015 by anonymous
I need all of that, and it didn't work. Can you please help me? I have an HTC one
commented Apr 4, 2015 by cbass724
It didn't work on my lg optinus f7
commented Apr 4, 2015 by anonymous
This worked really well on my HTC Desire 510. Thank you so much.
commented Apr 4, 2015 by anonymous
"There was an error retrieving the information from the server (df-dferh-01)" This error is because you are upgrading the service Google play as we try to use it, wait for it to finish upgrading, then cleared google play data store (in fit-applications) and ready solved the problem
commented Apr 5, 2015 by anonymous
Excellent!Absolutely usful, it is working.Thank you !
commented Apr 5, 2015 by administrator (9,170 points)
Phone model?
commented Apr 6, 2015 by D. McMillin
Yes, clearing data for both Play and Framework as described worked perfectly for me. (HTC One) This has been plaguing me for weeks. Finally got around to researching it. Thxl!!
commented Apr 7, 2015 by anonymous
I HAVE A SONY XPERIA Z3 AND I AM HAVING THE SAME PROBLEM TOO, WHAT SHOULD I DO?
commented Apr 9, 2015 by CaribbeanGirl784
Hi, where on your Samsung Galaxy S5 did you find the "Google Services Framework" or "Google Service Framework" ???  Cause I cannot seem to find it so I can clear the cache.
commented Apr 14, 2015 by anonymous
finally thank you that worked
commented Jul 12, 2015 by anonymous
Great advice; worked perfectly for my Samsung Galaxy S5. Thank you.
commented Dec 16, 2015 by anonymous
Once I cleared the data on framework this worked perfectly! The only thing I found that worked!
commented Mar 16, 2016 by anonymous
do i have to factory reset my phone
commented Feb 28 by Trialia (130 points)
Well, it got rid of the DF-DFERH-01 error... now I'm getting RH-01 instead and Google Play Store won't load at all apart from the side menu. Working from a Kobo ARC 16GB...
–1 vote
answered Dec 28, 2014 by osky (127,360 points)
They are complaints from many of you who have reported headaches that are going to try to access the "Google Play Store" (formerly "Android Market") from the app installed on Android devices.
 
Many, including us, are getting the following error message when trying to enter the Play Store:
 
"Error retrieving information from server. [DF-DFERH-01] "
 
"There was an error retrieving server information [DF-DFERH-01]"
 
This error not only prevents access to install new apps, but also makes it impossible to update already installed in our devices. Judging by this page in Google forums, there are many who are going through this situation.
 
Undoubtedly this is a matter of Google, its servers Google Play service and the "already-started-a-no-falling-good" geolocation system.
 
Why do I mention the geolocation? Because the problem lies completely in Google identifies where the user is connecting.
 
We have a G-Slate LG and T-Mobile with ("Honeycomb") version 3.1 of Android. When we connect to internet through internet that T-Mobile offers (which is identified as originating from the United States), access to the Play Store is carried out without any mishap. But if we change the internet access to the WiFi connection we have in the office provided by Aeronet Wireless (which are recorded as originating from Puerto Rico), the error returns.
 
Already contacted Google and waited for a response.
 
Meanwhile, there are two alternative on hand to "goad" the problem:
 
- Get the Google Play Store via the internet browser on your Android device using the following address: http://play.google.com/store . From there you can remotely install any app to your Android device.
 
- Connect your Android device to the Internet via a connection that originates from the United States. This is provided by companies like AT & T, Sprint and T-Mobile.
 
We will be closely monitoring this matter to quickly inform them of any developments.
 
commented Mar 14, 2015 by anonymous
"Error retrieving information from server. [DF-DFERH-01] " happens when you install an apps from google app store then uninstall it, reboot the phone it will cause this problem. My problem was install emoji keyboard then uninstall it, and reboot. I solve it by restore my phone to original factory setting.
commented Mar 14, 2015 by anonymous
Nothing worked for me. Its just utterly frustrating. I'm at a loss as to what to do now.
commented Mar 15, 2015 by nizam
Can some one please help I am also getting "error while retrieving information from server [df-dferh-01]"
Help! I have tried everything nothing seems to be working were is Android help this would never happen on apple really frustrating I have spent the whole day trying to sort this out please help!.
commented Mar 22, 2015 by Dick McMullen
Tried all of the above, no luck.  HTC ONE M7.  This began occurring for me this week when I removed a google account and then attempted to add it back.
commented Mar 23, 2015 by Dick McMullen
FIXED on my HTC ONE.  Uninstalled updates to Google Play Store app, rebooted.
commented Mar 23, 2015 by Dick McMullen
Problem returns as soon as Google Play gets a chance to update itself to 5.3.6.  Factory version of 5.0.36 works fine, so I am simply uninstalling updates every time I want to use the play store.  This fix only lasts a few minutes, but it works.
commented Apr 14, 2015 by lucky theogene
I tried more times by cleaning datas/caches but when I open playstore  it's open after few seconds the error comes again.
commented Mar 17, 2016 by you know me not
what if its a new account
+1 vote
answered Dec 28, 2014 by osky (127,360 points)
You can resolve the error saying: Error processing purchase ([DF-BPA-09]), I'm using the AT & T network and wifi light (dmax) and now I have problems. Below I will tell you how to solve
  1. Go to settings
  2. Go to Applications and enter
  3. In applications give each and choose the following google services framework if it is in Spanish and if your menu is in English google serives framework.
  4. Remove the data you give ok
  5. You give subtract the phone and go.
I have a galaxy note i717 at & t and I worked, although I error is different from that are on this forum but equally try not lose anything and if I worked or not current. Thank You.
commented Mar 20, 2015 by El
I tried everything described on this page and keep getting the same problem. Even a factory reset didn't solve the problem. I have a Lenovo tablet. Does anyone have any idea?
commented Mar 20, 2015 by kevin
did you try  to disable Google +?
commented Mar 20, 2015 by anonymous
Just tried it but no results..
commented Mar 23, 2015 by anonymous
1.Settings → Applications → Manage Applications>Select the "ALL" > "Google Play Store" >"Force stop">"Clear cache">"Clear Data"

try again it will be work

thanks
commented Mar 28, 2015 by anonymous
I just uninstalled the updates to the play store then it was fine
commented Mar 28, 2015 by Bill
This worked for my Kyocera Hydro Edge running Android 4.1.2. Thanks!
commented Mar 28, 2015 by X
I didn't update the Google Playstore App. It gave the error message when I first got my Kyocera Event.
commented Apr 1, 2015 by anonymous
This worked on the new HTC One M9.  Thanks for the resolution
commented Apr 13, 2015 by anonymous
I did those steps, now it gives me a blank screen only.  Another solution (Sony Xperia2)  Thank you.
commented Apr 18, 2015 by Amy
None of those work for me... I was about to erase all about that phone... And then i get connected to google play from the web i forgot the icone on the screen. And another day i try the icone and it works Like nothing hasn' t changed. And the error never come back.
0 votes
answered Mar 11, 2015 by osky (127,360 points)

 go to the main >Applications>Manage Applications>Uninstall updates

If still  persist problem try 'factory reset ' will solve this problem 

commented Mar 21, 2015 by anonymous
How to get rid of the google play error DF-DFERH-01?
commented Mar 22, 2015 by anonymous
edited Apr 16, 2015 by osky
I have a bq. I fails DF-DFERH-01 when I try to enter WhatsApp. I follow the instructions, but only allows me to reach "automatic update applications only through wifi", from there not allow me to continue.
 If anyone can tell me how I can fix it ... .thanks
commented Mar 22, 2015 by tredot
I tried clearing data, restarting, and factory resetting...nothing works....nothing
commented Mar 28, 2015 by Bujar
Don't work for galaxy note3. I do not find any google frame work
commented Apr 4, 2015 by anonymous
suggestions to solve this problem is, If you have already installed the application on your phone before downloading from Google Play. (Obviously run from your code) then first uninstal it. then download and install the application from Google Play. It worked for me .THANKS and greetings.
0 votes
answered Nov 11, 2015 by Nelliel
Nothing worked for me except uninstalling all the updates. I guess we'll see if it lasts.
commented Mar 16, 2016 by osky (127,360 points)
You can try clear download manager cache and data reboot your phone
The other way try clear google play store data and force stopped than try install app again
0 votes
answered Mar 17, 2016 by anonymous

We started with the universal solution to the errors of Play Store, which is easy to do, just you have to go from your device to Settings or Preferences - Applications - All tab, want and select Google Play store and delete data and cache, restart your device and run back to Play Store, write your data access to Google account and you will have solved many errors in one step.

But if the error comes from another application, the best you can do is go to the same previous section (Settings - Applications / Manager Apps - All tab), you want the app that is giving you problems and delete your cache and data, if the rerunning the App still have problems, you have one last step to be done, and this is:

Restart the Application Preferences Association


This step is best to process error or warning applies: com.google.process.gapps. You should go to Settings / Preferences - Applications / Application Management - All tab, find the menu button is located on the top right on the same line title and Applications have two options:

  • Sort by size
  • reset preferences

Choose Reset preferences and the warning that appears choose Restore Applications and restart your device.

With this step you back to the beginning where each App will ask you if you want to be the App Pre-determined for this or that, what good is that the data from these Apps are not deleted, just remove the permission already had the Apps to run, for example to watch a video, surfing the internet, etc, and you've solved many errors that come from play store, Google Services or any applications that are giving you trouble.

0 votes
answered Nov 17, 2016 by mithilesh kumar sharma
Play store is not working and problem crest  and [dh-dferh-01] always show on screen
0 votes
answered Dec 16, 2016 by manu
Its not work in my HTC Desire 820G Plus Dual sim Android Version 4.4.2
Kernel Version 3.4.67

Suggest the proper solution for this error

Clear data , cache in Play store, Frame work, Download Manager.

Restart my mobile phone

But its not working

I try Factory rest also
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