They are complaints from many of you who have reported headaches that are going to try to access the "Google Play Store" (formerly "Android Market") from the app installed on Android devices.
Many, including us, are getting the following error message when trying to enter the Play Store:
"Error retrieving information from server. [DF-DFERH-01] "
"There was an error retrieving server information [DF-DFERH-01]"
This error not only prevents access to install new apps, but also makes it impossible to update already installed in our devices. Judging by this page in Google forums, there are many who are going through this situation.
Undoubtedly this is a matter of Google, its servers Google Play service and the "already-started-a-no-falling-good" geolocation system.
Why do I mention the geolocation? Because the problem lies completely in Google identifies where the user is connecting.
We have a G-Slate LG and T-Mobile with ("Honeycomb") version 3.1 of Android. When we connect to internet through internet that T-Mobile offers (which is identified as originating from the United States), access to the Play Store is carried out without any mishap. But if we change the internet access to the WiFi connection we have in the office provided by Aeronet Wireless (which are recorded as originating from Puerto Rico), the error returns.
Already contacted Google and waited for a response.
Meanwhile, there are two alternative on hand to "goad" the problem:
- Get the Google Play Store via the internet browser on your Android device using the following address: http://play.google.com/store
. From there you can remotely install any app to your Android device.
- Connect your Android device to the Internet via a connection that originates from the United States. This is provided by companies like AT & T, Sprint and T-Mobile.
We will be closely monitoring this matter to quickly inform them of any developments.