Hello, this afternoon to restart the phone has appeared to me an error message in the encryption and asks me to restore factory defaults and far so good. But when I get into the recovery mode and give to wipe data / factory reset gives me error, namely "mount / data error". I've also tried to do a hard reset but it does not work, the program gives me error for 5 seconds to start the process. Is there anyone that has happened and know to fix it? A greeting.