+7 votes
1.5k views
in Android by (12.2k points)
Hello, this afternoon to restart the phone has appeared to me an error message in the encryption and asks me to restore factory defaults and far so good. But when I get into the recovery mode and give to wipe data / factory reset gives me error, namely "mount / data error". I've also tried to do a hard reset but it does not work, the program gives me error for 5 seconds to start the process. Is there anyone that has happened and know to fix it? A greeting.

18 Answers

+8 votes
by (201k points)
Are you doing the hard reset using the PC? What version of firmware're getting?
+9 votes
by (18.3k points)
Good, is that you happened after encrypting mobile?

Or you went no further

A greeting.
+10 votes
by (201k points)
I'm doing the hard reset with the pc, as shown in the web of bq and tried with all versions but all give me error. The error in the encryption went without me more then probe to make the hard reset but nothing gives me error in doing so.
+11 votes
by (18.3k points)
The solution is to install the firmware for HR, what to see, is that it gives you an error to try and how to fix it.

a greeting
+12 votes
by (12.2k points)

I put in the error window: BROM ERROR: S_DA_SDMMC_WRITE_FAILED (3149)

+13 votes
by (18.3k points)
First of all, do not ever ever give Format, if you do not have to send the phone to the SAT, because the imeis lose. Do the same but instead of Update, dale to Download. a greeting
+14 votes
by (12.2k points)
I keep getting the same error.
+5 votes
by (18.3k points)
Tell me the steps you take. a greeting
+6 votes
by (12.2k points)
Install the driver in the root C computer and do the same tool. I open the tool and give a scatter-loading, select the file and give it to firmware-> upgrade, connect the phone to the PC and 5 seconds to start the process gives me the error. I have also tried what you told me to give it to download instead of firmware-> upgrade but does the same.
+7 votes
by (12.2k points)
Do you do it from a laptop or a desktop? The problem is usually in laptop USB ports that sometimes catches them, if you try to change laptop USB port and if you try using PC ports behind. a greeting
+8 votes
by (18.3k points)
Now I'm on a desktop pc and tried to back ports but nothing, same result. And above also tried it on a laptop but the same result, the error that gives me forever.
+9 votes
by (12.2k points)
Try one last thing, do it all the same, but without the battery, otherwise you will have to contact support.
 
See if you have another USB cable, to prove, if so, what fails.
 
a greeting
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