Play store does not open Motorola Moto

Question

I have a motorcycle and 2 rooted with android 7.1.2 at the time of putting my account and password in play store tells me that checking information and there is no ... and restart it from the factory. Now delete the app's cache I already force closure and nothing can not help me

Answer 1

The account is not entered from Play Store. It is done from Settings / Accounts, and if you can not add it is something external to the phone, relative to your email.

Answer 2

I already try with a new account and not only tells me checking information and at the end it says that it has not been able to have connection with the servers of Google play that I tried later but nothing friend

Answer 3

Are you doing it connected to WiFi or Mobile Data? It is very strange that error ...