When we buy an App in the App Store (or we make a purchase in-app within an app) we are collecting charges from our bill. Sometimes, for various reasons, it may happen that we want to return that money.
In this article we will explain the reasons why you may request a refund of that amount and a very fast and easily in 3 steps that allow you to get it.
Beginning with suitable reasons for return should be borne in mind that these must be appropriate to the terms and conditions of the iTunes Store (searchable here). To summarize briefly, it is said that you will be able to get money back from a purchase if:
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The application is corrupted, not downloaded, does not work or crashes (making it impossible to operation)
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The app does not fit the description thereof
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The application does not meet the needs of the user who has downloaded (for example if it is not compatible with the device for which it was purchased)
To order the refund of the purchase made you have to follow these 3 simple steps:
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Visit website reportaproblem.apple.com and go with your data
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Find the application (or in-App purchase) from which want to claim a refund and press the button "Report"
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Choosing the type of problem from the start menu and describe in the box just below
Not later than 24 hours Customer Support for iTunes answer you to respond to your request and, if so, to establish you a refund of that amount in the same account associated with your Apple ID.
You can also access the page complaint via iTunes or via email notificaros Apple sends you to purchase the App.
As with all legal contracts, one could say that there is some leeway (or can support more than one interpretation) for which it is the responsibility of the guys Technical Support for iTunes decide if your request meets the aforementioned terms . Our advice is that, when in doubt, reclaméis money. At the end of the day, you see, is a very simple procedure that you have nothing to lose.