can not download google play

Question

Hello, I currently have a problem with my mini laptop android 2.2 server. I do not download various applications with google play. I was desperately trying for two weeks. I have a gmail account, an account on google. I just want to clarify, when I put "download" an alert is displayed and there is inscribed: "Error retrieving information from server ([server name])."

Thank you to help me, I need it at the earliest. Good evening. : D

Answer 1

Hello,

We need you to go to: Settings -> Applications -> manage applications -> All -> Framework google services -> clear data -> then Force stop.

Then you come back to home

You turned off the PC then reboots, you will on google play store

and normally you can download

Answer 2

To complete the message Damswalker and after consulting several forums, I have done the following actions to resolve the issue with the message

"Error retrieving information from server ([RPC: S-5: AEC-O])"

 

1- delete google account. Noted login information and pwd to be able to reconfigure after. To remove parameters go, accounts, select and delete the Google account. Then he must add a new google account to reconfigure.

 

2- Reset Settings: In Settings -> Application Manager -> then on your "menu" Phone "button" (I have a Samsung Galaxy S3 and it is the touch button on the bottom left) then to "reset preferences"

 

3- Then go (still in the application manager) on the application "Google Services Framework". Clear data and force stop

(Do not worry about the warning, this has no impact on your accounts or other.)

 

4 - Then go (still in the application manager) on the "google play" application then "clear cache" and "force stop" (Do not worry about the warning, it does no impact on your accounts or other.)

 

That's if it can help people experiencing this problem.