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Solved: Samsung Galaxy S4 Problem: "Unfortunately, TouchWiz Home has stopped"

7 Answers

+15 votes
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Best answer

Boot To Safe Mode

  1. While the phone is off, press and hold the Power button.
  2. When the Samsung Galaxy S3 screen appears, release the Powerbutton.
  3. Immediately after releasing the button, press and hold theVolume Down key.
  4. Continue holding the Volume Down key until the phone finished restarting.
  5. 'Safe Mode' will be seen in the bottom left corner of the screen. 

Clear Cache & Data

  1. While in Safe Mode, tap the Apps icon.
  2. Touch the Settings app.
  3. Tap More tab.
  4. Choose Application Manager.
  5. Swipe right to display All tab's contents.
  6. Find TouchWiz.
  7. Tap Clear Cache and Clear Data buttons. (NOTE: You will lose all your customizations in your Home screens but it's worth it)
  8. Reboot the phone normally.

Observe if the error message still pops up. If it does, follow the next procedure.

Wipe Cache Partition

  1. Turn the phone off.
  2. Press and hold the Volume UpHome and Power buttons simultaneously.
  3. Once the phone vibrates, release the Power button but continue holding the other two buttons.
  4. Release the Volume Up and Home buttons when the Android System Recovery screen appears.
  5. Highlight 'wipe cache partition' and press the Power button.
  6. Once done, highlight the 'reboot system now' options and press the Power button.

That should do it, but in case it won't, the last resort is to perform Factory Reset. You need to backup your data first.

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Thanks a lot! Wiping DATA and CACHE of Touchwiz Home in Lollipop 5.0 did the trick
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I just spent a lot of time recreating my home page, so I hope it eliminated that pesky touchwiz home!
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I have a Note 3 which just updated to Lollipop and tried several of the options given for clearing cache, setting to touchwiz easy and then back to standard, clearing app cache, etc. None of that worked. I went to the motions and gestures and just turned everything off (I don't use any of it) and voila! My Touchwiz Home is back to being functional.
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AHHH - i wish read that post before factory reset. As I did factory reset and still got the issue. I used the advice here and I have narrowed it down to Just just turning off the motions. Jestures still work. SO thanks SUMO  - for the great idea.
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thank you guys so much for your great efforts. my sg4 5.0.1 is now perfect after i applied the solution(  I went to the motions and gestures and just turned everything off)
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Went through the steps above, but it didn't work. Then turned off everything in motions and gestures and that did the trick on my Samsung S4 - THANK YOU!!!
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I tried all this nothing worked, I didn't do a factory reset, what I did was went to settings, my device and turned off hands free mode that worked for me, no more touchwiz has stopped working.
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I was getting "unfortunately touchwiz home has stopped" on AT&T S4 after a recent OTA update to 5.0.1

Turning off Motion under Motions and gestures eliminated the "unfortunately touchwiz home has stopped" error
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reshown by
Turning off motions and gestures did it for me too! I wish I would have read that first.
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After wiping all the cache data and the cache partition, I still got the error.  After reading other posts, I turned off Motion under Motions and Gestures and the error went away.   Now if you use the motion feature, I would suggest arranging you home screen then turning it back on.
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SG4 Touchwiz and Widgets issue. I just turned off all the motion and gestures and it worked.
Thanks
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Thank you, thank you, thank you!!!! Tried several of the solutions above on my S4 and nothing worked. Turned off all motions and gestures as suggested and now my phone is back to working like it is supposed to! Admin needs to move this solution to the top of the list to try first. Again, thank you for the solution.
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Samsung Galaxy S4 user:  I followed aboved mentioned steps it did't worked, but after those steps I did the following, just turned off "Motions and gestures" options like Air gesture, Motion and Palm motion, it worked for me
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Thank You, it worked for me, just turned off "Motions and gestures" options like Air gesture, Motion and Palm motion
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This did not work for my S4.  I ended up just simply going to my settings.personal.backup and reset.reset settings.  This turned out to be a very simple fix.  I must have had a setting messing with my Touchwiz Home.
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Turning off Motions fixed my issue following lollipop updates a few days ago (May 2015). No other actions required!
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I have a Samsung Galaxy S4, just performed all of the latest updates and started getting the TouchWiz problem described above. On reading this thread, I tried the "Motions and Gestures" suggestion above and it worked. Unfortunately, before trying that I cleared the data and cache for TouchWiz and it changed all of my screens to default. Fortunately, now that TouchWiz is functioning again, I can rebuild my screens.
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I have an S4.  Updating to Lollipop caused this problem. Clearing cache and data do not work, but it cleared my icons off the pages so a pain. Try the turning off the motion junk on the phone.  That worked for me.
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Verizon Galaxy s4... tried alot of solutions but turning off all hand/ motion gestures worked. Go to settings,  motion gestures, select off
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I had the same problem after I did the update on my. Samsung S4. I tried wiping the data and cache but it didn't work. So I tried turning off the motions and gestures option and it worked. Touch wiz is now functioning properly.
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Thank you for this info!

Turned off motions and didn't  have to run a reset...  Will someone tell the lolly pop android Samsung people about this touch wiz defect...  Some where it is listed as a feature... I am sure!
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Thank you! Same as most replies here, Samsung 4, turned off motions and gestures option (I don't use them anyway either) and did a restart and now I can put apps on my home pages again. Boy was that ever annoying!
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Worked a treat...Been living with this annoying problem for weeks. Cheers
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thank you. used the turn off all motions and it brought it back. did not do any resets. yea
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MAY 22, 2015  I was not able to fix this any which way until I came across your suggestion. So easy and fixed the problem immediately.  Thanks for posting this.  I can now  move my icons around on my phone,.  Can not thank you enough.  SO EASY
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Turning off the Motions and gestures is what ultimately worked for me, and I had tried everything else suggested except for factory reset.
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only factory reset is the only way to solve this issue "unfortunately touchwiz home not working?" pls give me best way to fix it. thanks
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Touchwiz error started after OS upgrade to Android version 5.0, Baseband version N9005XXUGBOA1, Build LRX21V.N9005 XXUGBO86, SE for Android Status: "Enforcing, SEPF_SM-N9005_5.0_0002, Wed Feb 25 21:55:35 2015"/

Since this time anytime I try to move any apps from one screen to another, to remove them or from the Apps list try to move to a preferred screen, the Touchwiz home has stopped message comes up consistently.

Tried clearing cache and data but no change.

Help
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So I'm not really "smart" when it comes to my smart phone but, I was getting the "touchwiz wasn't working" I've been looking up how to fix it for days now. I've tried the clean "this or that" even went as far as force stopping both touchwiz's but finally...found a fix I did what most everyone on here did.. Went to motions & gestures and turned them both off,bam problem solved.. tyvm everyone.. Now hopefully my force stop won't cause problems lol...
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reshown by
"I have a Note 3 which just updated to Lollipop and tried several of the options given for clearing cache, setting to touchwiz easy and then back to standard, clearing app cache, etc. None of that worked. I went to the motions and gestures and just turned everything off (I don't use any of it) and voila! My Touchwiz Home is back to being functional."

Exactly the same problems and the same solution! I also tried everything on my Galaxy S4   like this poster. But turning off Motions and Gestures did it! Thank you!!
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Thanks for the fix. I turned off motions and Gestures and my Touchwiz Home started working again. I have been working for days trying to find a solution. Thank you thank you thank you!
My next step was a factory reset.
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Suggestion to change Motion and Gestures to off in the settings worked great for my Verizon galaxy s4.  TouchWiz working perfectly
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This worked for me after all else failed.  Thank you!
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The turning off the hand gestures did the trick for my Galaxy S4.  Clearing the cache didn't work at all.
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Thank you, your idea worked and you saved my device (note3) from a hard reset.  I appreciate sharing your idea.
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Thank you for the advice.....I just went to settings.....my device......the motions and gestures and turned those off and I was able to get my Google search widget back on my page after the new upgrade.....thanks everyone for the help
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i found an easier way. pull down from top and get to settings. move to applications and turn touchwiz off been defauld and press home - when asked use mini touchwiz as default and - walla - u can reach home screen... not go to play store and download your own home screen and use it as default. GL
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Clearing your data/cache does nothing for a S4, instead turn off the Motions and Gestures.
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I'm really wishing that I'd read the comments before attempting to solve this through this site's method. On my galaxy s4 simply turning off everything in motions and gestures solved my problem
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Samsung Galaxy S4 user:  The upgrade went through last night and I followed these instructions (up to factory reset).  After wiping all the cache data and the cache partition, I still got the error.  After reading other posts, I turned off Motion under Motions and Gestures and the error went away.  I wish I had tried this first before loosing all my personal settings!
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I had the same problem with touchwiz home on my glaxy s4 after download. i turned off motions and gestures as instructed above and restarted. It works, fantastic I'm so happy ;)
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Thank you so much! I have been trying EVERYTHING, and nothing was working. I happened to see this comment I tried it and it worked. Thank you!
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I have S4, upgrade to Loiilipop, Touchwiz not working, found this thread, cleared the cache, no result, but Sumo's turn off gestures post DOES WORK. Thank you so much. I was stranded without this assistance!
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Have an S4...went all the way to the last option with no luck!  Calling Verizon and Samsung before doing factory reboot.  Thanks for the help!
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My daughter had this problem with her S4 as well  so gave her a ring and told her what to do and her phone is working fine so needless to say she is very pleased. Many thanks Sumo
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Did both for my Galaxy S4 GT-I9505 but didn't work though due for a new phone in a few days
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The option that worked for me was to turn off ALL of the motion settings...TouchWiz started working correctly immediately.
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This also worked on Verizon S4
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Yooooo!!!!!!!!!!! Good looking out on the tip!! This worked. You don't know how many blogs I read, which lead to fails! lol

Thanks
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The same here, but it was a blessing in disguise because I was finally able to clean up and rearange my apps on the individual screens.
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Super solution for Galaxy Note 3. I tried clear TouchWiz Home cache and data. It did not work. Your solution works! Thank you very much.
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Amazing!!! If I could kiss you I would!! This has bugged the crap out of me! Just done what you've said and it works now!! Thank you! Genius :)
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It worked!  none of the other stuff did.
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Turing off motions fixed my phone as well
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After much frustrations with my S4 over this TouchWiz issue and reading through many blogs on "how to fix" the issue... this is the only place I found the most simple and absolutely perfect answer - - turn off gestures.  It works.  I was one step away from a total reset of the phone.  Thank you so much
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You are amazing. Thanks it has worked by switching off the motion gestures :)
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Didn't work after clearing cache and data, so
turned off motion and gestures and it worked
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clearing data and cache worked for galaxy core...!
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Turning off the touch motion worked for me!  Thank you.  I really did not want to do a reset.  This was much easier.
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It worked for me too thank you
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Thanks for the tip. It really worked :-)
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Tried clearing cache, nothing.  Turned off motion and gestures and it worked!!!

Thank you!!!
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I have an S4. Same issue Touch Wiz stop. Motions and Gestures turned off everything fixed the problem
+6 votes
by (10.4k points)
reshown by

Hello. To me unfortunately touchwiz home has stopped has also happened to me. The solution I've taken is: drag down the top bar, tap the settings icon, and select Simple Mode menu mode home screen. Once there, put back the screens to your liking. Works just like before, and we will just wait for a new software update.

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Go to settings-more-default applications  and set touchwiz to easy home. Open with this as the default then go back and reset  touchwiz to touchwiz home. Worked for me on Galaxy S4.
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In order to "stopped Touch Wiz" error message on the Samsung Galaxy S3 rid of proceeds from the home screen, click Menu -> Settings -> Developer options. This must now be disabled. Android Jelly Bean, this is quite easy on the Samsung Galaxy S3, since you have to provide only the slider all the way up to the developer options "On" to "Off" now.
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Tried all above tricks:
1) The app S-Planner disable
2.) Switch to simple mode of TouchWiz,
3.) TouchWiz start in application Manager he stop and delete data,
4.) Developer disable options
5) clear cache and clear data.

none of above works.  But after spending a hour chaging the setting, I found the following worked in my situation for my S4:

Setting/my device/Air View,  turn off all the view under this option.

Good luck.
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I've tried all of the above with no success. This started on both my and my husband's Galaxy S4 phones after updatung a couple of days ago - I'm assuming to Lollipop. Any more help?
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Agree with Osky.  I tried all options recommended...safe boot, cache wipe and was looking at the last option of a factory reset when all you need to do is drag the top bar down and go into setting and change simple mode to standard.
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I have a Samsung S4 and changing some of the settings under "My Device" fixed my issue I think turning my motion settings off is what did the trick, but if that doesn't do it then I would tweek some of the other options under My Device and see if that helps!
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Yeah tweeked the motion settings and cured it
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Your awesome!  Nothing worked, until your comment!!  THANKS!
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Yes, motion setting is the solution!!!!!! Many Thanks, who would have thought!!!
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omg, thank you so much it was the motion settings that was causing this error.  Thank you so much  :)
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I have done all the steps clear the catches at touchwiz home or go in safe mode n clean the catches nuthib worked I finally figured it out if you have knox app from samsung installed on ur phone it will block moving anything on the touchwiz home so what I did I logged into it and went to the knox setting uninstalled it tried again to move apps it worked !!! None of the stuff above helped out but I hope my solution works out fr everyone
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This worked for me too! Such an easy fix since I didn't want to go thru the whole reboot. Suggestion to change Motion and Gestures to off in the settings worked great for my Verizon galaxy s4.  TouchWiz working perfectly
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Thanks, Sumo!  This worked for me too:   None of that worked. I went to the motions and gestures and just turned everything off (I don't use any of it) and voila! My Touchwiz Home is back to being functional.
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Yes, the clear cache and data worked for me too.
Thanks
by (201k points)
drag down the top bar, click the Settings icon, and choose the easy way in menu mode home screen. Once there, put back the screens to your liking. It works as before, and we will just wait for a new software upgrade.
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Partial factory reset: * # * # 7780 # * # *
It deletes the following:
-The Settings of your Google account on your phone
-Settings System and applications
- Applications downloaded in SD (downloaded, not installed)
No deleted:
-The Software and applications have instaladas- SD files.
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Thank you! Turning off motions & gestures worked for me on my galaxy4.
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I have been having this issue since the Lollipop upgrade came through shortly after AT&T released it!  I had the Air View and Air Gesture toggles disabled in the drop-down, but this time I went into Settings and into the menu for each one and disabled any that were enabled, and now I can finally move, add, and remove icons and widgets again!  I did not even clear the TouchWiz data, so I didn't lose my desktop layout either.  Thank you!!!
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many many  thank yous!
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After wiping the cache and cache partition I found I only had to turn off motion under motions and gestures on my S4. I'm ok with wiping the cache and resetting my screens and other stuff though, after a few years my phone was probably due. It will probably perform better now, computers do.
+11 votes
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Turned off motions in motions & gestures.....S4 works perfectly.  Thank you
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wow, thank you, tried the whole step by step but after disabling the motion it works
here are some steps:
pull don the screen/ Settings/My Device/.. scroll down: select Motions and Gestures then #Untick.

I have just spent 2 hours looking at other solutions on the web till I found this, thank you all
Ben
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I had same problem but I did install the touchwize for samsung s6 and problem solved. hope it will work for you guys.
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Thank you very much. I have had so many problems since my Galaxy S4 updated to Lollipop this morning, but this has done the trick for me too.
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After 3 other (suggested) tries & many on my own previously, m & g's worx 4 me!!! Forgot the settings were even on...so many little foxes to spoil the vine! hahaha! Living large now, moving apps & widgets at will on my S4 - HALLELUJIAH (hallelujiah), (hallelujiah)...can u hear the choir singing?  ;-)
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Wow that was sweet! I tried 2 of the options above clearin data and cache in safe mode and wipe the data cache in system reboot mode and neither of them worked. Then i saw that post about turning the motion gestures off and it worked! Awesome!! thank you! this was starting to piss me off!
+9 votes
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Went to the Verizon store for assistance, where some dumbass put a bunch of worthless Google crap on my phone to mask the problem. The whole thing was totally hosed after that. Gave up and started searching the internet and found this page and followed the instructions to Boot to Safe Mode, clear cache, etc. and no change. Finally found the motions and gestures comments and turned that off and it fixed the problem. This on a 2yr old Galaxy S4. Oh, and FYI, all this happened when I did the Android OS updates a couple of days ago - May 3 or 4, 2015.

Thanks for the great new features Google! The ones I especially liked were the ones that have so far caused me two trips to Verizon and several hours searching the internet and trying to setup my phone all over again.
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Turning off motion and gestures fixed it for me too.  S4 on Tesco Mobile
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It started after the latest update for me too, Galaxy S4 Tmobile.  Tried the above steps, didn't work, so I also went to turn off motions and gestures but they were already off so that didn't help me either. :(  I still have the error popping up.  It might be because my phone is near full?  Donno
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Galaxy note 3.  Clearing Cache and Data did NOT work. Installed Galaxy S Launcher, had to set up my preferred screens again but works a treat..
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Go to Settings-->My Device--->Motions and Gestures-->Turn Off everything. It works and you don't see the message again
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Thank you for the suggestion to turn off Motions and Gestures. Saved me from some drastic measures.
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Thank you for the suggestion of turning off the motions, it worked after all else failed.Pity Samsung cannot get its act together before releasing faulty upgrades.
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the TouchWiz conflicts with many applications and system changes us to go doing based on the use we give to the device, apart from the amount of resources it consumed absurd so to have the system recharged active processes or applications is easier that this error (this is due to restart the device that this error tends disappear for a while) and at least until KitKat it has no other solution to mount a clean rom and "reshuffle" I understand that lollipop is a bit more stable and yields fewer mistakes, I am user of a Note 3 and TouchWiz definitely can be a real headache for the fluidity of the team, a high-end with 3 gigs of RAM and a 4-core processor 2.3 this throwing such errors each time is simply
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I have a S4, tried both fixes to no avail. Turned off all motions and gestures, and wham! It worked!
+8 votes
by
There is no need to clear caches or reset anything, simply:-

Go to Settings --> My Device --> Motions and Gestures --> Turn Everything Off

Once this is done you'll have solved your Touchwiz problem.
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Thanks guys turning off motions and gestures worked for my S4 .
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Turning off motions and gestures worked for my S4 (Sprint) as well.
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Turning off motions and gestures worked for my S4 too (unfortunately, like others I'd not read through all the comments and so did the clear cache etc first...
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Just turning off motions did it for me. So nice to be able to arrange my apps again. Thank you!! (S4)
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i already do not have motions and gestures turned on and none of the solutions has worked for me...
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After i done the factory reset I still get unfortunately settings has stopped and won’t let me go any further so basically my s5 is nothing more than a paper weight
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DOES ANYONE HAVE AN S6 THOUGH AND know what to do for an s6 that doesnt have a <my device> setting for motion/gesture option? sincerely, aaaaaaargh
+5 votes
by

I had updated my S4 to the new lollipop. I tried everything above. Nothing work until I read someone posted motion and gestures worked for them. I tried it and yay.. It worked for me to. Thanks

+13 votes
by
Well, I passed through all the answers regarding this problem, I had tried almost all of them, but it did not work out for,  I even the technician at best buy reset the system but after a while touch wiz home unfortunately stopped working in every move, pops up again,he said sure he can't do anything more.  so, at home I did the following and touch wiz home stopped poping for good
So I would like to tell you what to do.
Go to system setting>more>'application manager>scroll to turned off, and turn all apps ON.Now restart your mobile.
From now on you will never see touch wiz home poping again.
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