+5 votes
79 views
asked in SmartPhones by

I bought a phone from a friend and got locked out, and don't know the email or password to unlock the device screen, how can I unlock my phone or how to get a new email and password

1 Answer

+9 votes
answered by

  1. Turn the phone off.
  2. Press and hold the Volume UpHome and Power buttons simultaneously.
  3. Once the phone vibrates, release the Power button but continue holding the other two buttons.
  4. Release the Volume Up and Home buttons when the Android System Recovery screen appears.
  5. Highlight 'wipe cache partition' and press the Power button.
  6. Once done, highlight the 'reboot system now' options and press the Power button.

That should do it, but in case it won't, the last resort is to perform Factory Reset. You need to backup your data first.


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