+8 votes
41 views
asked in Android by

Hello dears

 

    I would like to tell you that my samsung galaxy S6 cell phone shows me an error when I want to add a fingerprint as a screen unlock I get the following message: ¨Attention An error occurred with the fingerprint sensor. If this message appears repeatedly, restart the device, the bad thing is that I have restarted more than 10 times the phone and it is not fixed, someone knows something?

1 Answer

+9 votes
answered by

  • Delete the traces you have configured on your device again.
  • Change the terminal screen lock to None.
  • Restart your phone
  • Set the Fingerprint option again as a screen lock, and set your fingerprint again.

If it persists, try, as recommended by thonio in that same thread to restore it to the factory values and, if it is not resolved, consult with the manufacturer.

 

Regards,


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