error retrieving information play store

Question

hello am jimmy, my google play always tells me Error retrieving information from the server (RH-01)
phone model G1 android version 4.4.2

Answer 1

Solution 1. Go to settings, log in to the application menu, click on the tab "All", get «Google Play Market", click "Clear data" and "Clear Cache". Repeat steps for «Google service framework». Try to install the updates.

 

Solution 2: Remove account Google. Stop, delete the data and cache for the Google Play Store, Google service framework and the download manager. Add a Google Account, and then restart your smartphone.