Go to the main menu of the smartphone.
Select Settings (Settings).
Go to the Application Manager (Application Manager).
Android Settings Application Manager
Select the "Loaded" (All).
Locate the application Google Play. Click on Google Play, to open it up.
Now clear the cache (clear the cache) and data
if you have this error
Go to the Application Manager (Application Manager).
Android Settings Application Manager
Select the "Loaded" (All).
Locate the application Google Play. Click on Google Play unistall update