+6 votes
219 views
asked in Android by

Hello everyone ... I have a serious problem on my Samsung Galaxy J7 Prime (SM-G610M) which tells me "an error has occurred while updating the device software" (and in the background there is a blue screen) and tried everything but nothing works since the "debugging usb" is disabled and if I can not turn on the phone I can not activate it ... help please :(

Can you activate the "usb debugging" in another way with this type of phone?

Can I reset the phone without entering the recovery mode (because I can not enter) or turn it on? since it does not turn on it just stays as I said before ...

Help I'm desperate

1 Answer

+7 votes
answered by

The best thing you could do instead of messing around is to take it somewhere to be seen and helped, in my opinion I think it would be for the best.

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