Hi, it's my first time around here so I hope I can express myself well to be understood.
Until yesterday everything worked perfectly on my phone (BQ Aquaris A 4.5), until I went to take a picture and I jumped a notice that said "to use the camera, insert SD card." The same thing happens when I try to open the gallery, send or download audio messages, photos or videos, make screenshots and basically anything that requires storage.
I checked that I had the SD in the slot and it was there, without any type of brand, humidity, dirt or anything (it's new, it's three months at the most).
The next thing was to check if the phone was not recognizing it, so I went to the storage settings. I was surprised to see that the phone does recognize the card, and is able to detect the available space, but I was not able to access those files in any way. "There is no card inserted"
I tried to empty it by connecting the phone to the computer but it does not recognize the files either, and when I connect the SD directly to Windows it asks me to format it in order to use it (I want to try anything before to avoid losing the files)
I hope someone around here knows what I can do to recover my files and make the card work again on the phone
Thanks in advance!