Application has stopped

Question

Hello, such a good day to everyone.

I have the doubt, that in my samsung J7 LTE applications are stopped, it suddenly shuts off from nothing, freezes the screen and does not turn off.

They told me that it was software, but I try to load it and it does not accept it, I already deleted catches and application updates ..
Does anyone know if the problem is internal and if it has a solution?

Answer 1

Who told you that it is software ?, because I should have told you why ... maybe the best thing is a factory reset and if it does not work, take it to a SAT before spoiling it more ...