+8 votes
asked in Android by

They repair the screen of my Samsung Grand Neo Plus and when I put my chip back and open WhatsApp, it asks me to enter the number, and then the screen is "accept and continue". I touch the button and nothing. He does not take it. I uninstalled WhatsApp and reinstalled it, and it does not let me advance from that screen, it stays frozen in "accept and continue". Does anyone know what's wrong? I appreciate who helps me!

2 Answers

+9 votes
answered by

So broadly and according to what you tell us, it has the appearance of some fault in the touch sensor of the screen in that area.
Samsung phones have a testing option for the Hardware and so check that speakers, microphone, camera, screen etc etc work ok.
Go to the keypad of your phone as if dialing a number, type * # 0 * # (all together and without spaces) and you will get a test. Look for the "touch" option and make the drawing by running your finger through all the boxes If you do, "apparently" you should not have screen problems.

+0 votes
answered by
You were right!!! The tactile fails! I have a bad screen ... Thank you!
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