Option 1 to fix Google Play error 971:
- To check if there are updates at the system level. The steps to do this validation are the following:
- Go to the configuration menu,
- About the device,
- Upgrade system,
- Check for updates
Option 2 to fix Google Play error 971:
- Sometimes the errors are at the level of a certain Play Store application and, therefore, it is necessary to follow the following steps:
- Open Google Play,
- Go to the menu option called "My apps and games",
- Check if there is an update for installed apps. If so, you should proceed to make the case updates.
Option 3 to fix Google Play error 971:
- Go to the configuration menu,
- Click on the "Users and Accounts" option,
- Select the account associated with Google Play,
- Choose the option "Remove the account"
- Restart the device,
- Open Google Play and add the account again,
- Try to update or install the application in question that was presenting the problem.