+8 votes
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2 Answers

+9 votes
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Best answer

  • First thing we do is go to the "Settings" section of our Android phone.
  • Once here, now we will go to "Applications". This option will be displayed when we enter Settings.
  • Now, we are going to "Manage Applications" and there will strike in "Google Play".
  • Once we meet at the official store of Android, Google Play, press the "Force Stop" and following this option to "Delete data".

+3 votes
answered by (178k points)

Option 1 to fix Google Play error 971:

  • To check if there are updates at the system level. The steps to do this validation are the following:
  • Go to the configuration menu,
  • About the device,
  • Upgrade system,
  • Check for updates

Option 2 to fix Google Play error 971:

  • Sometimes the errors are at the level of a certain Play Store application and, therefore, it is necessary to follow the following steps:
  • Open Google Play,
  • Go to the menu option called "My apps and games",
  • Check if there is an update for installed apps. If so, you should proceed to make the case updates.

Option 3 to fix Google Play error 971:

  • Go to the configuration menu,
  • Click on the "Users and Accounts" option,
  • Select the account associated with Google Play,
  • Choose the option "Remove the account"
  • Restart the device,
  • Open Google Play and add the account again,
  • Try to update or install the application in question that was presenting the problem.
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