+10 votes
364 views
in Android by
I hard reset my phone and now my keyboard won't pop up. I connected to the WiFi via wps but once I hit next it tells me unfortunately google play store has stopped working. How can I get it back to normal

1 Answer

+13 votes
by (201k points)
  • Enter the settings of your device.
  • Search for "Apps / Applications" in the setup menu and click there.
  • Slide the apps page from right to left to view the list of "all apps" present on your device.
  • Now look at the "Google Play Store" and click list.
  • On the page "Information app" click on "clear cache" button and then "force stop" and "off". If you see an option to "uninstall", let it uninstall and then restart the app. Reboot your device and see if the error has disappeared.
  • If the problem persists, open "Settings> Apps> All> Google Play Store again and click on" clear data ". Restart your phone and try again.
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