+13 votes
64.0k views
in Android by
edited by
Hello, I currently have a problem with my mini laptop android. I do not download various applications with google play. I desperately tried for two weeks. I have a gmail account, an account on google. I just want to clarify, when I put "download" an alert is displayed and there is written ". Error retrieving information from the server ([df-dla-15])"
Please help me, I 'I need at the earliest. Good night. : D

7 Answers

+19 votes
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Best answer
Wait a few minutes for the Google Play Store completes its update in the background.
If the problem persists, Go to "Settings". Enter "Applications" and then "Manage Applications". Select "All".
Go to "Google Services Framework" and press "Delete data" and "Clear Cache" to delete all data related Google Services Framework.
Go to "Google Play Store" and select "Delete data and clear cache" to delete all data related to Google Play Store.
Do the same for the Google Play Store app.
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thank you it works.. i only go to settings>application>all>framework google services, clear data and force stop.
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it gives me server mistake i translate literaly from dutch server fout it took me 2 days waiting for this to go away
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It worked thank you.
+10 votes
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In this case the route we will go to Settings-> Applications-> all-> Google Play Store and delete the application data. also accede in the section all the applications Google Services Framework and delete your data.

We will also have to be removed, restart your phone and re-enter our Google account in Settings-> Accounts-> Add accounts-> Google
+5 votes
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edited by
Thats error come when you install new gapps, on cyanogen or miui or make experiment`s with your stock rom, gapps, root.

 

Its easy to fix. spep-by-step

1. Go in settings > accounts, delete your account

2. settings>apps>all> FIND google play> force stop, clear all data. FIND google services framework and do SAME.

3. Now reboot your phone. After reboot wait some, about 1 minute, than try to find shortcut Google play market, DONT TOUCH IT. now you go in settings, accounts> add google account, when you succesfully add account go next step.

4.Open play store and ACCEPT rules, than wait for 1 minute if you on wifi(lte), or 2 minute if on 3G network (wifi recomended) NOW JUST PUSH HOME BUTTON AND WAIT UNTIL U DETECT WHAT ICON play market was changed.  (your eyes don`t see, but when you run play store, and accept rules, FIRST what program do its start install update like standart apk, but you don`t see process, till icon don`t changed)

4.1(optionally)  If 5 step dont work, you need again reboot your phone, go in play store, push home button and wait. Now google automatically install update "google services framework" and after 1-3 minute you see new icon "google settings" in menu. No need touch it, just go to 5 step, use google services now you done.

4.2 (very optionally) Sometimes, when u use custom firmware, kernel, slow phone, 4.1 or 4.2 steps get error, but you dont see that. if 5 step dont work, you need start from scratch again, from 1 step AND YOU DONE, I PROMISE!

5. Go in play store and install what you want.
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Thanks ..It helped me
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Thank you so much
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Thank you a lot! It solve my problem!
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Thank you so very much
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Great solution! Thanks!!
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Thanks man! Great job
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This worked, thank you!
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Thanks! This worked!
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I have tried other methods. Only yours worked! Thank you so so so much!
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THANK YOU GREAT LORD IT WORKED!!!
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Thanks workd great for my note 4
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Wow I didn't think that was really going to work but it did.....I thought this was a more neqnik  way of saying thanks
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Tried all other solutions given in other websites but failed.
Followed your steps, and voila..!! everything works... Thanks a lot :)
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Thanks for this advices.
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did this then got the authentication error - still had to remove and re-add my google account. works now.
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I dont seem to have the "all" selection under settings/applications/--- anyone else know how this could work for Galaxy s6?
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Worked like a charm
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Thanks so much spent almost a year with my Tab 2 without installing anything from play store, juss tried steps 1-4, it worked
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thanks a lot! I didnt thought it would work. I tried to clear the cache a thousand times before and even reinstalled it but nothing helped. In the end i stopped at step 3. After rebooting my phone i couldnt add a google acc. In the end i added it through the play store. Im glad it works now anyway. (MI 3)
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Great Explanation, thanks. Using ZTE Axon running Lollipop
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Doing 2-4 solved my case thanks a lot
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Thank you! Your instructions worked for me after at least an hour trying steps outlined by others without success... although similar, yours was the first that started off with account deletion.
*BEWARE* IF YOU HAVE 2-STEP AUTHENTICATION TURNED ON HAVE A BACK-UP CODE AVAILABLE
otherwise you won't be able to reconnect your account to the device
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Tried a lot of steps from a lot of sources, but yours is the one that worka. Thank you so much.
Works on my Redmi note 3 with gapps installled on china rom
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Wow!!!!!  I tried everything.....  THIS WORKED!!!!   THANK YOU SO MUCH
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Totally worked for me !! Thank you !! :)
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Thank you very much,it worked.God bless you and your family.
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i cant even delete my account only add and that dont works on my phone android version 2.2.2 cant get higher
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Thanks man. It's really work :D
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i have so many try according to your suggestion but result is same so please tell me another opinion
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Thank you. Worked for me,  Android 6.0.1 kernel 3.4.0 on Samsung Galaxy S5 on Verizon
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THANKS SO MUCH! TRIED OTHER WAYS BUT ONLY YOURS WORKED. THANK YOU! !!
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damn  the only method that worked!! guys just follow those steps and you are fine :D
+13 votes
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If you have android 6.0 or higher this may work:

Open settings
Click 'apps'
Search for 'google play store'
Click 'permissions'
Toggle all permissions on (Contacts, Location, SMS, Telephone)

This worked on my Oneplus One.
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YOUR GREAT MY LORD
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thanks its work for my redmi note 3
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thanks worked for LG
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edited by
worked for my phone   kyocera c6725
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it worked for my phone thanks.
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Worked onbmy note 10.1 thanks
+12 votes
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Try doing the following:

  • Go to Settings and then to "Application Manager".
  • Click on "All" or "All", it depends on the version of Android you use.
  • Search Google Play Store, click "Clear Cache" and "Clear data".
  • Now go back and search for "Google Play Services", click "Clear Cache", then click on "ADMIN. STORAGE." and click on "Erase all data".
  • Now go back and search for "Google Services Framework", give "Force Stop", then to "Clear cache" and finally to "Delete data".
  • Reboot your device.
  • Come and tell us that this it go: D
+13 votes
by (26.3k points)
edited by
Hello To complete the message Damswalker, and after consulting several forums, I conducted the following actions to resolve the problem with the message "Error retrieving information from the server df dla 15 "

Delete google account. Noted login information and pwd order to reconfigure after. To remove go parameters, accounts, Google and select delete the account. Then he must add a new account google to reconfigure.

Reset preferences: in Settings -> Application Manager -> then on your "menu" Phone "button" (I have a Samsung Galaxy S3 and it is the touch button on the bottom left) and then to "reset preferences"

Then go (still in the application manager) on the application "Framework of Google services." Clear data and force stop (Do not worry about the warning message, has no impact on your accounts or other.)

Then go (still in the application manager) on application "google play" and "empty the cache" and "force stop" (Do not worry about the warning message, has no impact on your accounts or other.) that if it can help people experiencing this problem.
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I have an awsome solution
I have tried all ways for almost a week
N this is the besr solution
Go to settings >sync>add account..than add a new or existing account
Then go to play store n click on the account ur signed in ( i think u will find it on top of ur left side screen) then click it n switch ur old account with the new account n it will work n download anything u want even if u switch back ur old account back still it will work
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Thanks this works the best, easy and quick :)
+13 votes
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Android phones in recent years have occupied a large market share. Users download thousands of applications every day through the store official said, Google Play operating system. Many times when trying to download an Android application we have a little problem at the time of discharge; google play error df-dla-15 Here we will show how to solve this error to avoid them again prevent the discharge of any application.

In order to solve this problem, then here I leave the steps to fix the google play error df-dla-15 It's simple, you should only follow these guidelines:

  • First thing we do is go to the "Settings" section of our Android phone.
  • Once here, now we will go to "Applications". This option will be displayed when we enter Settings.
  • Now, we are going to "Manage Applications" and there will strike in "Google Play".
  • Once we meet at the official store of Android, Google Play, press the "Force Stop" and following this option to "Delete data".

These are the instructions to fix the google play error df-dla-15. Once they have done everything to the letter back to the Google Play Store and try to download the application you wanted to download before and may do so without any problem again.

google play error df-dla-15 has been fixed. I hope you have served any questions do not hesitate to contact us.

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sorry, it did not work even after following your instructions thoroughly and no matter what i try it remains at the same error, device is redmi note 4 with miui 8 and android 6.0< , also, i now get error retrieving information from server [RH-01], and it will only be resolved when i delete and redownload the google play app and play services, but it will then go back to saying DF DLA-15 error
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