Problem: Failed to download apps and games from the Play Store
Solution 1. Go to settings, log in to the application menu, click on the tab "All", get «Google Play Market", click "Clear data" and "Clear Cache". Repeat steps for «Google service framework». Try to install the updates.
Solution 2: Remove account Google. Stop, delete the data and cache for the Google Play Store, Google service framework and the download manager. Add a Google Account, and then restart your smartphone.
Solution3: We will go to Settings> Applications, and seek All Play Store. You will press the following buttons: Force stop, Clear cache.
Now back to Settings> Applications, and we'll find Marco All services. You will press the following buttons: Force stop, Clear cache.
Finally reboot your device, and if all goes well, now you should have no problems.
Note: If you have not had results, you must also delete the data from the two applications; go to accounts and delete your Google account; ensure that the date and time of your device are correct; and finally restart your device.