This requires the following steps:
1. On your Android device, we go to Settings
2. Then to Applications, and inside we go to the tab All
3. Here we locate and click on Google Services Framework
4. Once inside erase the cache, then We delete the data and force arrest.
5. Repeat these operations also advise the services Google Play and Google Play Store
6. After restarting the terminal and attempt to download / upgrade an application and see if everything went well.