Restart your Smart TVCliquez pour réduire
Start by restarting your TV to clear data and cookies. This temporary memory is saved on your TV and may affect the proper functioning of the Internet. To do this, hold down the POWER button for 5 seconds.
1) Long press of 5 seconds on the POWER button, your TV will restart.
2) Check that your TV detects the network. If this is not the case, launch a reset of the box and the Wi-Fi network.
Reset the internet boxCliquez pour réduire
You have to reset the internet box. To do this, you must contact your operator or look on the internet because the procedure changes depending on your operator.
Reset Wi-Fi Settings
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If your TV detects the Wi-Fi network but fails to connect to the internet, try resetting the network. By going to “Settings” > “General” > “Network” and finally “Reset network”.
Note: Your TV will scan and tell you the frequency band. Prefer 5 GHz.
Check network settingsCliquez pour réduire
1Open your TV menu.
2Go to “Settings” then to “General”.
3Go to “Network”.
4Then open the "Open network settings" section.
5Select "Wireless".
6The list of available wireless networks is displayed on your TV.
7If your network does not appear in the list:
Where
- Go to the very bottom of the list and tap "Add network" to add your network manually. You will need to provide the network name and password.
- Some Wi-Fi networks do not appear in the network search list because they are set as hidden for security measures. If you are unable to connect to your network, even manually, remove the hidden mode from your network while you resolve the connection problem with your TV.
8Check your network settings.
Network requirements vary between Smart TVs. This information is indicated in the user manual of each model. For example, the 2018 models NU6***, NU71**, NU72** and NU73** are only compatible with 2.4Ghz networks. They will not detect 5GHz networks.
If the network does not meet the requirements of the TV, it will not be detected.
In most cases, home Wi-Fi networks are compatible with TV models. However, if the network settings have been changed, make sure that they are compatible with those of your Smart TV.
Note: Also check that your router software is up to date.Test connection
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If you have already restarted your Smart TV, reset the internet box and the Wi-Fi network and the connection still does not work, perform a network test to diagnose the problem.
1Open your TV menu.
2Go to “Settings”.
3Select “General”.
4Then “Network”.
5Select "Network Status" to start the test.
6When the test is complete, your connection status is shown.
Note: You must check the IP parameters (automatic IP and DNS 888).
If a red cross appears between the TV and the router, it means that the problem is with your Smart TV or your router. In this case, first check the connections of the two devices and follow the instructions on the screen.
If there is a red cross between the router and the terrestrial globe icon, this probably means that there is a problem between your Wi-Fi network and your Internet service provider: reset your internet box and your Wi-Fi network, then test the connection again.