my phone can't download apps,brings an information, error retrieving information from server

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asked Dec 5, 2015 in Android by francis

my phone can't download apps,brings an information, error retrieving information from server

1 Answer

0 votes
answered Dec 5, 2015 by osky (127,200 points)

Settings> Applications> All> Downloads> delete data.
Settings> Applications> All> Play Store> delete data.
Settings> Applications> All> Google Services Framework (or if they have it in English: Google Service Framework)> delete data.
We turn off the device. Turn it on again. We are going to Settings> Accounts> Add Account, and checked again. Then we go to the Play Store and it should work.


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