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1 Answer

+2 votes
answered by (181k points)

  • Turn off your phone completely. At the same time, hold down the power key and the volume up key for a few seconds. When the logo is displayed, you can release the buttons, a small menu will appear on the screen, you can move through it with the side buttons.
  • Select the “ Recovery Mode ” option and access it with the start button. Again, scroll to the “ Wipe cache partition ” option and tap to start the cache wipe.
  • After a few seconds, you will return to the previous screen. You will be able to observe different options, select the one that has a “ Yes ”. After that, click on “ Reboot system now” and turn on the device. At those times, the phone is rebooting so it will take a few seconds to power on.

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