Option 1 - Check for updates:
Check for an operating system update, as this may fix download issues.
Option 2 - Check connectivity:
- Go to the configuration menu,
- Go to the networks section,
- Check that the connection via WiFi and / or 4G is working,
- Check that a proxy or VPN is not preventing communication,
- Open Google Play and try to update or install the application in question that was presenting the problem.
Option 3 - Delete the temporary ones and restart Google Services:
- Go to the configuration menu,
- Click on the Apps tab,
- Move to the “All” panel,
- Select Google Play Store,
- Choose the option "Force Stop",
- Then delete the data through the option "Clear data",
- Return to the menu and click on the option "Google Services Framework",
- Choose the option "Force Stop",
- Then delete the data through the option "Clear data",
- Restart the device,
- Open Google Play and try to update or install the application in question that was presenting the problem.
Option4 - Check connectivity:
- Go to the configuration menu,
- Option to manage Google accounts,
- Remove the account in question,
- Add it again,
- Accept the terms and conditions,
- Restart the device,
- Open Google Play and try to update or install the application in question that was presenting the problem.
Option 5 - Update Google account:
- Go to the configuration menu,
- Option to manage Google accounts,
- Remove the account in question,
- Add it again,
- Accept the terms and conditions,
- Restart the device,
- Open Google Play and try to update or install the application in question that was presenting the problem.