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1 Answer

+6 votes
answered by

Option 1 - Check for updates:

 

Check for an operating system update, as this may fix download issues.

 

Option 2 - Check connectivity:

 

  • Go to the configuration menu,
  • Go to the networks section,
  • Check that the connection via WiFi and / or 4G is working,
  • Check that a proxy or VPN is not preventing communication,
  • Open Google Play and try to update or install the application in question that was presenting the problem.

 

Option 3 - Delete the  temporary ones and restart Google Services:

 

  • Go to the configuration menu,
  • Click on the Apps tab,
  • Move to the “All” panel,
  • Select Google Play Store,
  • Choose the option "Force Stop",
  • Then delete the data through the option "Clear data",
  • Return to the menu and click on the option "Google Services Framework",
  • Choose the option "Force Stop",
  • Then delete the data through the option "Clear data",
  • Restart the device,
  • Open Google Play and try to update or install the application in question that was presenting the problem.

 

Option4 - Check connectivity:

  • Go to the configuration menu,
  • Option to manage Google accounts,
  • Remove the account in question,
  • Add it again,
  • Accept the terms and conditions,
  • Restart the device,
  • Open Google Play and try to update or install the application in question that was presenting the problem.

Option 5 - Update Google account:

  • Go to the configuration menu,
  • Option to manage Google accounts,
  • Remove the account in question,
  • Add it again,
  • Accept the terms and conditions,
  • Restart the device,
  • Open Google Play and try to update or install the application in question that was presenting the problem.

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