Error while retrieving information from server [RPC: S-3: AEC-0] and [RPC: S-7: AEC-0]

+4 votes
771,569 views
asked Feb 2, 2014 in Android by lissandra (540 points)
edited Nov 4, 2015 by osky

Error while retrieving information from server

Hi, not sure if it's the right thread but I think it is something like what happens to me, I if I can get into Play Store but when I want to download any application I get Herror there was an error retrieving the server information [RPC: S-3: AEC-0] and [RPC: S-7: AEC-0] and not get in any way to download any application, if I have to say that the Wi-Fi icon never changes color is always white, thaks in advance if anyone helps me because I can not have any application.

Error retrieving information from server rpc s-7 aec-0 

I get this error while trying download something

How to fix error retrieving information from server rpc s-7 aec-0 google play store 

Do you have any solution about it error retrieving message from server on android phone?

 

rpc:s-7:aec-0google play error rpc:s-7 aec-0


15 Answers

+3 votes
answered Feb 2, 2014 by zenox (3,410 points)
edited Mar 5, 2016 by osky
 
Best answer

Solution to error retrieving information from server RPC: S-7: AEC-0

Before you continue reading, you notice the error code red title: only use this solution if you are getting an error with the same code, BUT NO. And seriously, different codes represent various errors, and each requiring a different solution.

However, the RPC error: S -3 usually occurs after upgrading to a new version of Android and want to install an update to an application it came from the factory, usually happens with Facebook, and this happens because the old application was not intended for the brand new features of the new Google Play.

The error RPC error: S -7 is also popping up lately but it's not clear why what is generated.

There are two methods to solve both errors disseminated...

Method 1: Level: Easy

First we have to remove our Google account settings on this device. Go to: Settings > Accounts > Google > Delete Account we .

Then, we will:

  • Settings> Applications > All> Downloads > delete data.
  • Settings> Applications > All> Play Store> delete data.
  • Settings> Apps > All> Google Services Framework (or if they have it in English: Google Service Framework) > delete data.
  • We turn off the device. Turn it on again. We are going to Settings> Accounts> Add Account, and checked again. Then go to the Play Store and it should work.

If this method does not work ... you come

Method 2. Level: Advanced / Technical

I ask you to read carefully the steps because the solution is a bit technical: as the procedure recommended by those who managed to solve it is to go to Android Store and download the APK application file in hand with the browser's own phone or tablet. If the download does not work from the device, you have to download it to your PC and copy it to the device using the USB cable to the download folder of the external memory (microSD).

The Facebook app is the one most commonly generating this error, so the tutorial will focus on solving the case of Facebook, but changing the download files can be applied to almost any application that is giving you this problem.

If your problem is with the Facebook application, you'll be able to download the APK file from this site,

Download Facebook  APK


If the application that gives you problems is another, here I share with you a minitutorial so you can download the APK:

How to download APK files Google Play Store

Once we have the APK file to your Android device , to run it we will have to , first, to enable installation from Unknown Sources , going to Settings> Security> and mark the box for Unknown Sources option . In some versions, rather than security, this option may be within or Options Applications Developer .

Then with the Android file manager or any application that we could lose to handle files (Recommended: you ES File Explorer File Manager or Total Commander) will find the APK file you downloaded. If you downloaded from the device itself, certainly is in the Downloads folder (folder: sdcard / download) . If I copied it via USB, you should have copied to that folder :)

Simply open the APK file with a touch and when we asked to do , we must choose INSTALL .

If we come to realize that we had installed version is newer than the APK, must end for now, go to Settings> Applications> seek apk and uninstall. Reboot the device. We return to the Downloads folder, and now, to install the version you downloaded.

At the end, open the application and we login on Facebook with your username and password provided. Close the application and restart the device again. Now go to the Play Store to check for updates, and we should already work fine again.

When finished, do not forget to turn back the option to accept “Unknown Sources” for added safety.

Related Questions :

play store error retrieving information from server rpc s-7


commented Oct 9, 2014 by mishal
edited Jun 5, 2015 by osky
I have a Samsung Galaxy Young ... Force stop & Services Google Play Store, I deleted the data of both, by the way I released a little RAM & rebooted my phone & works perfectly ... Thanks ^ _ ^
commented Dec 7, 2014 by nyimbi
edited May 26, 2015 by osky
Hi, I've already spent hours. Has not everything
folded. Yesterday I went light on !!!! I have the phone on
Factory setting set back and then the apps (previously on the
SD card / computer backup) again updated. The whole thing was done after about 2 hours.. Surely also your phone no on the card and not in the phone memory - otherwise they're all gone. All your settings (ringtones etc.) you must of course re-enter. Have lots of fun with it.
:-)
commented Dec 14, 2014 by rizky
edited May 23, 2015 by osky
my device sends retrieving information served [RPC: S-7: AEC-0] when trying to install an Android application is a touch my phone Alcatel Pop and return the device to factory settings now I have no apliacacion of which had previously installed thanks
commented Dec 15, 2014 by alya (6,950 points)
Glad to see you've served so many people.
Those who did not work them ... sorry, do not know why it will.
Thanks for the feedback.
commented Dec 19, 2014 by Vijay
edited Jul 15, 2015 by osky
I also had the problem of downloading I do this with the following error rpc: s-3, and I solved it by removing your Gmail account, and then re- inserting it. this happens (obviously reading on a site) because the operating system, which unfortunately does not synchronize more correctly your smartphone. then you need to restart your account, and should be back to business as usual after that I hope will be of help to you and to those who have problems
Thanks. It is very helpful to me
commented Dec 25, 2014 by anonymous
edited May 20, 2015 by osky
We must remove the google account. (In parameters, google accounts select and delete) and then reconfigure it.
Alternatively go to the applications (in parameters) and google store and delete the cache and data, forcing the google play store to stop.
restart the like
commented Dec 25, 2014 by q5water@gmail.com
edited Jul 16, 2015 by osky
Hello, I have a query. When I go to delete the account from google tells me that I deleted contacts, messages and other data teefono. I heed? I have the problem of rpc s-7 aec-0
succesfully done my problem
commented Dec 26, 2014 by Angelo Perez
edited Jul 16, 2015 by osky
Hello, sometimes really ALL of Google is cleared :) It has happened. The best thing to do is log into your Google account from anywhere with a computer, and back up the info before resetting your phone. Only as a fallback.
Greetings!
commented Dec 28, 2014 by sada (11,910 points)
you're a genius, thank you very much !! I worked perfectly, after a day I somehow try and leave me bad ... thank you very much: D
commented Dec 30, 2014 by Jesse Asa
edited Aug 22, 2015 by osky
The problem has to do with google account, because I reinivie my phone and not function , rpc error: rpc s-7 aec-0 , and in no time I could fix it or doing a soft or hard reset, or another account google new, however google my old account, if I let me download and works on another device, so the problem is google server or the same phone, with a poor configuration, poor root or something like thatIt has nothing to do with google account itself.

thanks a lot, the easiest step is really worked
commented Jan 7, 2015 by anonymous
edited Aug 5, 2015 by osky
I rather play erase cache erase data store put (tablet) because it gave click on that option and then would not let me hise me that and still This solution really works!  Thank you! )
commented Jan 26, 2015 by jon b
edited Aug 10, 2015 by osky
Thank you. Sorted with the easy steps.
samsung galaxy tab error retrieving information from server
commented Feb 19, 2015 by anonymous
edited Sep 29, 2015 by osky
Thanks couldn't have done it without you

I have already replied to Simon, the solution is simpler than it seems.
I quote
"... Thanks to the information provided to us we found a simple solution. If the problem recurs cyclically simply reset the tablet bringing it back to factory settings. To do this, first of all saves on PC contacts, photos and videos then get access to settings> Backup and Restore> Restore settings
Factory. Make sure that the tablet is the load before proceeding. "
commented Feb 20, 2015 by osky (127,160 points)
you can watch here :
commented Feb 21, 2015 by anonymous
Thanks I did with this information:
The error RPC error: S-7 is appearing lately too but it is unclear the reason why is generated.

There are two methods to solve both errors disseminated ...

Method 1. Level: Easy

First we must eliminate our Google account settings on this device. We are going to: Settings> Accounts> Google> Remove Account.

Then, we will:

Settings> Applications> All> Downloads> delete data.
Settings> Applications> All> Play Store> delete data.
Settings> Applications> All> Google Services Framework (or if they have it in English: Google Service Framework)> delete data.
We turn off the device. Turn it on again. We are going to Settings> Accounts> Add Account, and checked again. Then we go to the Play Store and it should work.
commented Mar 7, 2015 by anonymous
edited Aug 4, 2015 by osky
Thank you for your support :)
Practically I uninstalled the google play store that was preinstalled on my phone then I tried to reset the phone to factory data but the play store was gone, and then I tried to install it from google.
I tried to install an app and all of a sudden it was closed and a few days later failed to download an issue of restoring data from the server.
After a month the I reset again and I reinserted my google account and I tried again it works
commented Mar 26, 2015 by anonymous
edited Nov 17, 2015 by osky
you have the right to live longer.. keep the best work big man all the best
The solution is to delete the account that was using the Google Play Store.
So Settings-> Accounts -> [Google Account] -> Delete account.
Following warnings that some data may be lost, and I accepted it as God wills ... Thereupon I entered the Play Store.
I request a Google account and I put the same account I borrado..y voila !! everything is working again and I have not lost any device information
commented Mar 28, 2015 by unknown
edited Dec 13, 2015 by osky
.. when i tried download asphalt 8 and clash of clans get this error in my cherry mobile icon i tried your solutions this worked  thanks!
commented Apr 2, 2015 by anonymous
edited Oct 28, 2015 by osky
WOW You are superb man....So to fix error while retrieving information from server rpc s-7 aec-0 samsung
. I went to my google account to the security section
. Enter my cel number of check in info to recovery
. received SMS with code
. enter code and go walk around super good
commented Apr 4, 2015 by anonymous
It worked, thank u Man U saved me. My phone is a droid x2 that came out along time ago. For those who don't have something as old as mine this should work seriously
commented Apr 23, 2015 by anonymous
I have a LG G2 and I have done all the steps that you recommended including apk file and still getting the error. Finally I gave up with google and used Mobogenie to get all my apps,not the best solution but it works.If anyone has a new fix to get rid of the error that would be great.Really don't want to do a factory reset
commented Apr 24, 2015 by anonymous
edited Sep 25, 2015 by osky
The problem has to do with google account, because I reinivie my phone and not funicona,  error rpc: S-7: AEC-0, and in no time I could fix it or doing a soft or hard reset, or another account google new, however google my old account, if I let me download and works on another device, so the problem is google server or the same phone, with a poor configuration, poor root or something like thatIt has nothing to do with google account itself.
commented May 5, 2015 by anonymous
Perfect, great job, easy to understand and follow. My son thanks you very much and so do I.
commented May 18, 2015 by jerson
what if those game data?? secured or not??
commented May 20, 2015 by anonymous
Galaxy S5 after BlissPop ROM install. Perfect solution. :)
commented May 24, 2015 by anonymous
edited Dec 21, 2015 by osky
I've been looking for this solution while and gathering information on how to fix this mistake, and the truth, the delete account google phone, the way it is, either from the account settings or directly from security remove data, which will restore and removes all data, is the only solution that really worked. No begin entering your account when the cell is restarted, omit everything, and then trying to enter the Play Store do. To me it worked me to delete the account, and luckily now  thanks   I can download and update Apps normally  on galaxy s3 on android 4.3.
commented May 26, 2015 by anonymous
edited Sep 14, 2015 by osky
so it is solved: Error getting server information.
Solution:
We will go to Settings> Applications, and seek all Play Store. We will empty the cache and delete data. The same we do with the Google Services.
We can also try to eliminate our Gmail account, re-activate, accept the conditions and services and empty cache and data from Google Play Store and Services.

perfect! worked for my redmi! :)
commented Jun 12, 2015 by Joykie
I deleted all my accounts including samsung so now its a dead end please help me
commented Jun 12, 2015 by jameel
edited Apr 27, 2016 by osky
OMG!! it worked man thank you on htc evo 4g

We head to Settings> Applications, and seek All Play Store. We will empty the cache and delete data. The same we do with the Google Services.
We can also try to remove our Gmail account, re-activate, accept the conditions and services and empty cache and data of Play Store and Google Services.
commented Jun 13, 2015 by Liza
Why if install other app is error while retrieving information?
commented Jun 16, 2015 by jrunje
work perfectly on mi4i thanks
commented Jun 20, 2015 by just a person
Oh god thank you so much!!! The easy part worked for me.
commented Jun 24, 2015 by anonymous
Yup..clear data and remove account ,then reboot and again add account in settings..This easily solves the issue.
commented Jun 25, 2015 by anonymous
Thank you bro very good it works on HTC M9. Your experiment wins.
commented Jul 17, 2015 by Darren
Samsung S3mini - Method 1 worked Thanks
commented Jul 18, 2015 by tj my email is bloodsplash45@gmail.com
Every time that I try to download or update something it says error retrieving information [RPC:S-7AEC-0QEQU-U2U6-5RGD4 what to do
commented Jul 18, 2015 by anonymous
I was getting Rpc s3 RPC ae7 error and it is solved, thank you WikiTech!
commented Jul 20, 2015 by Jasmit Saggu
Thanks. I am using Bluestacks. It worked for me. I highly recommend this method to all of those who  have problem on this issue..
Thanks Again.
commented Jul 25, 2015 by anonymous
You can try this solution

1) Turn off your smartphone
2) Turn it back on while pressing the VOLUME UP + POWER + HOME BUTTON (if any)
3) Wait until the process starts to "Recovery Mode"
4) Whit the volume buttons select Wipe Cache and Run it by clicking the Home button or if not on the Power Button
Then restart
commented Jul 29, 2015 by anonymous
reshown Jul 29, 2015 by osky
I use wiko phone so i want to down load and update so i can not because everything is error.so how can i can u help me
commented Jul 30, 2015 by kacha
I have alcatel4007x when I try to download rpc.s.7error
commented Aug 1, 2015 by anonymous
Thank you so much.  I did the first method on my Sony Z4 and it worked great.  Thanks again.
commented Aug 8, 2015 by anonymous
Level 1. it works whit galaxy 7.0 plus tablet. Thank you.
commented Aug 9, 2015 by anonymous
Solution worked on T-Mobile Galaxy Note 3, Cyanogenmod 12 (using method 1).  Thanks.
commented Aug 21, 2015 by anonymous
Thank you, work for me in bluestacks.  Thanks :)
commented Aug 22, 2015 by Christian
My error code was partially different but it worked. alcatel onetouch pop c2
I format it and then the error started
commented Aug 26, 2015 by mattcohen
thank you very much. I have Huawei Mediapad S7-301u and this helped me !
commented Aug 31, 2015 by anonymous
with the answer first of all :) I try to explain what happened to me: I had memory problems on the phone, internal memory, then after so I tried to free it, not having anything in particular, I decided to bring it back to the factory settings only that when I went to connect my google account has started to give me problems is talk that the google play store. In particular, it gives me: "error while retrieving information from the server. [RPC: S 7: 7 * AEC- code here continues but I do not know what it is and whether they are personal data since no one wrote it *]. Before resetting google play services was not ... I wish it was that the problem :( I just can not re-download play because the store does not go :( it seems a bit absurd as problem
commented Sep 15, 2015 by noname
reshown Nov 4, 2015 by osky
how we should reboot ,where?
commented Sep 16, 2015 by Tyler
Motorola Xoom Android 3.1. Googled "Google Services APK File" with the tablet. Found file and downloaded it to the tablet device. Located file in downloads,  pressed on it, verified and installed. Now all APPS download and install in a hurry!! Worked Great! Thank you
commented Sep 23, 2015 by anonymous
Go to Sync...  Click Google the Google play sync
Problem solved...  Don't delete anything
commented Sep 30, 2015 by midon
thx for your instruction..i have fix my problem on bluestack beta-1
asked Sep 30, 2015 in Android by anonymous i have celconA9+ handset
commented Oct 7, 2015 by K.Desai
Error I was receiving on 4.0.4 ICS Android:

error retrieving information from server RPC-7 AEC-7 HC4D-KKS4-ADDUI

Thanks for the help.   I did the following and it worked fine:

1.  Settings/Application Manager>All>Google Play Store>Clear Data
2.  Settings/Accounts & Sync/remove Google account.
3. Reboot
4. Open Play Store, select "existing acct" and proceed to login with existing google id/pw.

5.  After few moments, play store will open and you downloads will succeed.

Hope this also helps.
commented Nov 4, 2015 by SheilaS
Thank you!!! Worked!  I had dug out my old Toshiba Thrive to repurpose it and was getting this and other errors.  This fixed my problem. Downloading updates fine now. Thanks!
commented Nov 22, 2015 by anonymous
Thanks! Method 1 worked for me ( Meizu Pro 5 ).
commented Jan 14, 2016 by Abdul Hakkim
It's working ... I tried the first method and succeed in my phone Asus Zenfone 6 ... Thanks for providing this great solution ...

about.me/ihakkim
commented Jan 23, 2016 by Kok
I tried method 1 and it worked. Tqvm. I am using a tablet made in China and is a China brand. Tq bro.
commented Feb 3, 2016 by anonymous
downloading the apk n installing worked for me. Thanks!
commented Feb 15, 2016 by Ivana
I've had the problem with this error. I couldn't install anything, not even google play services.
Tried everything, factory reset, deleting cache, creating accounts, deleting accounts... NOTHING helped.

The only thing that WORKED is manually downloading .apk for app I wanted to install. Using browser on your mobile, download the .apk for wanted application, then go to Downloads on your phone and choose .apk file -> install.
That worked for WhatsApp, I presume it will work for others (for ex. google play services).

Hope this helpes. Cheers
commented Mar 1, 2016 by Vhid
Thanks man! The second step worked for me. I just cleared the data of Facebook, and voila! Finally My Play Store got to work again. Thank you so much.
commented Mar 14, 2016 by Louis Erasmus
Thank you, I have an HTC One M9 and about 3 days ago I began getting the same error message when I tried to download any app. Even app updates didn't want to install. I used your advice and removed my Google account from the phone, restarted it and then registered my Google account again, that's all, and it worked.
commented Mar 22, 2016 by anonymous
THANKS.. worked for me in bluestacks.
commented Apr 9, 2016 by anonymous
hi, My phone has the same problem but I have try the method that you have posted here but its didn't help Me its still say the same thing
commented Apr 18, 2016 by osky (127,160 points)
In our device (phone, tablet, etc.) we will go to where it says "Settings" (has a picture / icon of a wrench)
Now the option that says "Applications" and as being inside we go to where it says "All"
Here we look for the one that says "Google Service Framework"
We click where it says "Delete Cache", then right there where it says "Delete Data" and there in "Force Stop" (in any of these options we accept if you put a warning)
And now we repeat step 2, but this time we seek that says "Google Play Services" and do the same as in step 4.
Then we return back to step 2, and finally choose the one that says "Google Play Store" and repeat step 4.
Finally we turn off our device (phone, tablet, etc.), we remove and put back the battery / battery, and turn to turn.
+1 vote
answered Apr 22, 2014 by osky (127,160 points)
edited Nov 4, 2015 by osky

Solution to error retrieving information from server rpc:s-7:aec-0

Yesterday a friend told me that the following problem in your Android "Error retrieving information served [RPC: S-7: AEC-0]" and has tried to follow the steps of our entry How to solve the problem 

rpc s-7 aec-0  server

To do this, follow these steps:

  1. On your Android device , go to Settings
  2. Then Applications, and inside we go to the All tab
  3. Here locate and click on Google Services Framework
  4. Once inside we delete the cache, then We delete the data and force stop.
  5. Repeat these operations also advise with Google services with Google Play and Play Store
  6. After restart the terminal and attempt to download / update an application and see if everything went well.

It seems that users who have had this problem and have followed these steps have corrected that error, although it should be noted that this process is not the most recommended by Google ( you can see the details of what is involved in this process at this link)

 

 

bluestacks error retrieving information from server

commented Jan 11, 2015 by takol (4,840 points)
Thank you very much. It worked on my new Android Smart Phone. No more error messages trying to download an App from Google Play! I had thought my new phone was defected!
commented Jan 11, 2015 by eslem (14,060 points)
Hello Friend, I served me much your tutorial, fix my error, "Play store error retrieving information from server rpc s-7 aec-0 fix here now this is best solution for us", thank you very much ... ..
commented Jan 14, 2015 by marcus (3,040 points)
Thank you. I setup a tablet for my grandson as the owner, then removed him by doing a factory reset and making myself the owner. When I added him back as a user and tried to download from Google Play, I got the RPC error, but only when logged on as him. Other fixes I googled did not work. Your solution is working perfectly! Thanks again!
commented Mar 20, 2015 by anonymous
that does not work for my samsung galaxy 3 tablet
commented Mar 23, 2015 by anonymous
The solution is to delete the account you were using the Google Play Store.
So Settings-> Accounts -> [Google Account] -> Delete account.
After warnings that some data may be lost, and I accepted it as God wills ... Thereupon entered the Play Store.
I request a Google account and I put the same account that I borrado..y voila !! everything works again and I have not lost any device information
commented Mar 24, 2015 by anonymous
Oh my gosh. Thank you SO MUCH! I was so worried my phone was broken! XD I have a Alcatel OneTouch Evolve 2 Thank you!
commented Apr 16, 2015 by subham
edited Oct 21, 2015 by osky
thnx for helping me......... without you i cant able to do  this.
google play error retrieving information from server rpc s-7 aec-0 work on my android 6.0 Marshmallow
commented May 13, 2015 by anonymous
I don't know maybe im missing it but I cant find "applications" after I go to settings.
commented May 15, 2015 by LOVELLiE
Just got my alcatel one touch fierce 2 phone from tmobile in the mail and connected to wifi.
Tried to download a game and kept getting an error. Tried instagram same thing.

Tried method one and it worked. Thank you so much!
commented May 15, 2015 by anonymous
edited Apr 4, 2016 by osky
Thanks for sharing.
Perfect, thank you my ... run me first with your advice:
"... It is no longer I could think of a solution and chose to do what he did not want. Delete Google Account that was using the Play Store. So Settings-> Accounts -> [Google Account] -> Delete account. After warnings that may lose some data, I accepted and that is what God wants ... Immediately afterwards entered the Play Store. I request a Google account and put my same account I borrado..y voila !! everything works again and I have not lost any device information. Result: SUCCESS
0 votes
answered Sep 25, 2014 by osky (127,160 points)
edited Jan 15, 2015 by osky

How to solve google play store error while retrieving information from server rpc 7 on samsung galaxy?

  1. Go to "Settings"
  2. Tap “Applications”
  3. Tap “Manage Applications”
  4. Select "All"
  5. Scroll to and tap “Google Play Store”
  6. Tap “Force Stop”, tap “OK”, tap “Clear data”, and tap "OK".
  7. Tap the Back button to get back to the applications list.
  8. Scroll to and tap “Google Service Framework”
  9. Tap “Force Stop”, tap “OK”, tap “Clear data”, and tap "OK".
  10. Now reboot  device.

Solution to bluestacks error retrieving information from server rpc s-7

[RPC: S-3: AEC-0] and [RPC: S-7: AEC-0]

commented Dec 6, 2014 by anonymous
edited Oct 23, 2015 by osky
"I fix it coming from another device had the problem in the tablet so I entered from the laptop, as buy something from there, the balance was restored in the tablet, luck !!!"
commented Dec 26, 2014 by anonymous
edited Oct 23, 2015 by osky
The error is because there is an application from Google that it is no longer accepted on servers such as google talk. You should only lose hanguots by the browser and refresh talk and then put google account and ready arranged the alleged error.
commented Jan 4, 2015 by anonymous
edited Oct 23, 2015 by osky
Hi followed the steps in this post, I delete cache and stuff but I do not work for me. But you say you have some sense that it started when erase the application of google talk, if you could help me solve the problem as you install it again grateful
commented Jan 4, 2015 by administrator (9,170 points)
simply restart
commented Jan 4, 2015 by administrator (9,170 points)
commented Jan 11, 2015 by eslem (14,060 points)
Greetings from Usa and the truth if I ran friend thanks for the contribution
commented Jan 14, 2015 by zenox (3,410 points)
edited Sep 6, 2015 by osky
Shortcut -> Settings - Manage applications - Google Services Framework - Force stop [OK] - Clear data [OK]
thank you very much, it solved my problem.
commented Feb 3, 2015 by ledesma (1,040 points)
I also wanted to download a paid music and impossible as well as on the mobile web. I did all cache flushes and recommended updates on the web and no improvement.

=> So I checked my means of payment, I had my registered operator, I added a credit card and there miracle it works ....
This can perhaps help you.
commented Feb 3, 2016 by anonymous
its works for me as well in micromax canvas 2 colors a120
commented Apr 22, 2016 by anonymous
Worked on an Acer Iconia tablet, was getting the error after deleting data on Google Play Services/Download Manager/Google Play Store(that was the culprit I believe). Many thanks
0 votes
answered Oct 17, 2014 by osky (127,160 points)
edited Nov 4, 2015 by osky

Error while retrieving information from server rpc s-7 aec-0  solution on whatsapp

if you get Error retrieving information from the [RPC: S-7: AEC-0] server on whatsaap you can solve like this

Sometimes during the payment process WhatsApp, can cause problems that prevent success. If you get an error message appears when retrieving server information [RPC: S-7: AEC-0] or the system crashes during payment (as explained in the FAQ section of the website of WhatsApp), comes from this mode: 

Delete your cache: Settings> Applications> Google Play Store, and from here delete data and cache. 

 

Delete your account: Settings> Google (it's in the Accounts section), then select the account you want to delete, from the menu with the three dots located at the top right, select Delete Account.

 

Error retrieving information from server rpc s-7 aec-0

Turn off and turn on the phone. 

Log back into your Google account: Settings> Google (is in the Account section) and then log. 

If you're still having problems, Google updates Play application and check the information of your credit card you have stored in your account is correct.

commented Jan 7, 2015 by danilo (11,290 points)
edited Aug 5, 2015 by osky
I served thank you very much ... I could update and re-download Whatsapp ... Thanks
I have that problem, I'm looking at all the links related to this probem and I've done this procedure over and over, many times and continues to the same problem, I get a very long message, like this: Whatsapp messenger can not be download due to an error. (there was an error retrieving the server information [RPC: S-7: AEC-7 (and then get a series of numbers and letters, which is not always the same eg 5Z2T-ZVNF-WA7A2].) These we last vary each attempt. internet I find solution, my phone is samsung galaxy ace gt-s5830 and tube to restart the factory that did not turn on me and now, gives me trouble downloading applications, in this case whatsapp, thanks!
commented Jan 27, 2015 by wikianswers (8,540 points)
why do I have problems installation of free Facebook with server (RPC:S-7:AEC-0)?
commented Mar 20, 2015 by anonymous
edited Jul 3, 2015 by osky
I have solution u need to just set date n time correctly thats it because when we reboot our cell.then date and time changed and we dont saw it sometimes thats y we found that error ok good luck itz worked try it :) Easy method works on Note3
commented Dec 13, 2015 by nigel cardozo
I cannot update clash of clan on my playstore.
0 votes
answered Oct 27, 2014 by osky (127,160 points)
edited Oct 28, 2014 by osky
Whatsapp: Error retrieving information from the [RPC: S-7: AEC-0] server - 
 
Sometimes when we make payment WhatsApp, can produce any problems that prevent successful. 
 
If the error message appears when you retrieve the server information at some point [RPC: S-7: AEC-0] must follow the following steps: 
 
Check that the information we have stored credit card is correct. 
Verify that the application of Google Play this updated to the latest version. 
 
 
After performing these steps, the problem persists, we will make the following steps: 
 
Clear the cache: Settings> Applications> Google Play Store> Delete data and Clear cache. 
Delete your account: Settings> Accounts> tap the account you want to delete, and on top, the menu with the three dots, select Delete Account. 
Restart your phone. 
Log back into your Google account: Settings> Accounts> Add Account. 
Sure that now the problem is solved! 
 
my bluestacks app in PC error retrieving information from server. [RPC:S-7:AEC-0]
0 votes
answered Nov 7, 2014 by Jinson Varghese (140 points)
edited Jan 18, 2016 by osky

it works thanks a million about The error retrieving information from server RPC: S-7 occurs rarely but it is not impossible that this code appears. In fact, it manifests itself in the Google Play Store is being updated. In principle, just a little patience for the problem to be solved automatically, that is to say when the updates are completed.

Nevertheless, the problem can persist in which case it will be enough to go to Settings> Applications> Tab "ALL"> Google Search Services> Delete Data> Force stop. Then he will repeat the handling for the application of Google Play Store.

 

0 votes
answered Nov 11, 2014 by espinoza (4,580 points)
this section is in Settings-> Applications .... you'll see that come up that put Downloaded flanges, In Progress ... because if you slide it to the left will also come out and disabled ALL :)
commented Apr 27, 2016 by anonymous
Hello, I had the problem with this error, and when he felt delete the account I went out I had to reboot makes the phone by uqe the account was being used by some applications, then restart it several times but always creating the account me kept coming out the same mistake, so I decided to reset it again and log in with an old score when I did if I let download, p ero that has not could leave the cell, so I play reformatting, and opening an account new, and again the error, then what I did was FINALLY open a new account from another cell, and then go with it in which the error had worked me
0 votes
answered Nov 11, 2014 by danilo (11,290 points)
edited Nov 17, 2015 by osky
I have a SGH-T999 Galaxy S3 android 4.1.1 Jelly Bean and would not let me install apps almost no play is in store...

already had good time looking for that would not let me install apps giving me the message that:

"Your device is not compatible with this version"

When I went directly to the link to the App since the search from within the app Play Store did not even resulted in my search that application

I did everything... and nothing.

Update the Play Store:

Manually downloading it from my computer and then passing it on to my phone cable ... then ... it did install OK

Here if I did not try and be updated with the Play Store had already solved the problem

By doing this (of this solution in this article) to clear the cache and delete the data from these applications and then restart google ...

Rebooting and entering Play Store showed me the new version all sorted :)

Excellent ... thank you very much
commented Jan 9, 2016 by wikiandroid (10,550 points)
google play error server?
0 votes
answered Dec 5, 2014 by osky (127,160 points)
Settings \ Applications \ All: for the Google Play Store, Google Services Framework and Services Google Play do: stop, delete data, delete, update, clear the cache.
Settings \ Accounts \ Google account to sync settings, remove all ticks.
Restart the device.
Immediately after reboot, Settings \ Accounts \ Google and put a tick back (when a timing error not paying attention).
Restart the device.
Check
 
best solution for you
commented Jan 26, 2015 by administrator (9,170 points)
edited May 7, 2015 by osky
If you play the market again generates an error when receiving data from the server [RPC: S -7: AEC-0]
It is necessary to make a couple of points:

Go to Settings

Select the Applications item

Go to the All tab

We are looking for an application called Google Serveces Framevork

Press the following buttons:


Stop

Delete (or Delete or Delete) data

 Delete (or Delete or Delete) cache



Looking for Services application Google Play

Similarly, we delete the cache

Go to the item Memory Management

Click on the Delete All Data

Reboot your Android device

I hope this guide will help you get rid of the bugs in the playoff Market [RPC: S -7: AEC-0].
commented Jan 26, 2015 by administrator (9,170 points)
Hey look good because I have an LG-L5 II
and my problem is that when I want to play descargarme any app from store I get a message that says. "Instagram can not be downloaded due to an error (There was an error retrieving the server information [RPC:. S-3 ])
I've tried everything they have advised me like going to settings-> applications-> search under google servicips delete data and forcing closure and the same with google play store and then restart the phone or delete the account also play store but no Siguo unable to download any. Please help me
commented Jan 26, 2015 by administrator (9,170 points)
My happened to me the same thing and had tried a few things and nothing.
In the end what I've done has been deleted Google Account
You walk into applications and go to each and there looking for "google services framework" on this page forces arrest and then wipe data, then search for "google play Store" and haceds the same as the above, I then restart your mobile I went to the Play Store and relocating my username and update instagram could pass without problem.
Not if I have explained well, any questions ... put it.
commented Jan 30, 2015 by connor (17,110 points)
hello everyone! also happens to me the same problem. are now on the list of wipe, such use?
1-wipe data / factory reset
2- wipe cache partition

Also there are other options:
1-reboot system now
2- apply update from external storage
3- apply upddate from cache

THANKS in advance !!!
0 votes
answered Dec 17, 2014 by osky (127,160 points)
SOLUTION TO THE PROBLEM OF ERRORS IN THE APPLICATION DOWNLOAD FROM GOOGLE PLAY STORE
 
  1. We enter the menu "System Settings". There are two ways: the first is through the Settings icon that is sometimes present in the home screen of the tablet (as in Prolink), the second is through the three-point icon in the status bar . Anyway what matters is that you enter the menu.
  2. Who was struck on the icon of the three points a combo box where should choose "Manage Applications" and then you have to pass them appear instruction 4.
  3. In contrast to those who struck the icon "Settings" you will be shown the main menu System Settings and he must first choose "Applications" and then the tab "All" so they can display all applications that are installed on the tablet.
  4. From here the steps are the same for everyone. You have to locate the "Google Services Framework" application and press it.
  5. We show several buttons 
  6. At the next screen, you must press the one containing the "Force Stop" option.
  7. For security, the system will ask if we really want to force stop the application informing us that if we could the application does not operate correctly, precisely because we want to stop is not working properly choose "OK".
  8. Now the application is stopped. At this point press the "Clear Data" option.
  9. Again for safety we are asked if we want to, and blah blah blah again choose "OK" to delete those blessed data that are doing that we can not download anything from the Play Store.
  10. That was it. Now turn off the tablet, the turn to turn, entered the Google Play Store and we can download the applications you want.
commented Mar 20, 2015 by anonymous
Hello,
To delete google account. (In parameters, select google accounts and delete) and then reconfigure it.
Alternatively go to the applications (in parameters) and google store and delete the cache and data, forcing the google play blind stop.
restart the like
0 votes
answered Dec 31, 2014 by sada (11,910 points)
edited May 11, 2016 by osky
  • Access the Settings menu and then tap Applications.
  • Scroll horizontally to the entry All, here are all the applications installed on your device.
  • Search Google Play services  application.
  • Click on Clear Cache and then Clear Data. If you have a device with Android KitKat or siguentes you need to click on Manage Space and then Delete all data.
  • Back now to Application> All and Select Google Services Framework menu. And then select Clear Cache and Clear Data.

if you have still this error try

Starts again on the home screen and click on Menu -> Settings -> Accounts and sync. Select in the list of your Google Account, with whom also the Google Play Store uses. Is this open, click the bottom right "Remove Account". Now follow the wizard to remove the Google account. Only the link between smartphone and Google account is deleted. It will not be lost mails or other data.

The application Google Play Services and Google Services Framework is the cause the retrieving server information. [RPC: S-7: AEC-7] error

commented Feb 16, 2015 by espinoza (4,580 points)
Apparently it is a widespread issue when installing the 4.3 + Sense 5

well in my case I did what falfe mate several times, but no way, however much they deactivated the Google services, erasing the cache and removed the Google account, anything, to relocate the account I exited the same erro.

In the end I wrote an email to the support downloads and app purchases from the store and contacted me to request more details, but they had already spent a few days and went back to try case before answering and it worked, ie I think something did in my account to make it work.

Thank you all for the answers.
commented Dec 6, 2015 by anonymous
Very useful information
commented Dec 6, 2015 by anonymous
I had a galaxy s5 stored decided to put sheet music on it kept getting browser would not support going to google play store to get app to install  checked date and time corrected same [just  10 mins off] didn't help found this page deleted my google acct. made new one same name and password  now up and running THANKS!!
commented Dec 6, 2015 by adwoa chetham
My phone is wiko and I am having error retrieving information from server how can I solve it
0 votes
answered Feb 1, 2015 by osky (127,160 points)
For a couple of days ago has been listening to the mistake, and I personally was affected last night, and it was actually very annoying. When accedíamos to a purchased in Google Play that we had installed application and download it were getting an error trying to connect to the server, and it was impossible to install any application that we had bought, which is far more nuisance if applications can not be installed are free, because when one would touch the money is more disturbed.
 
Furthermore multiple errors are not all users have experienced equal. Some left them a message on the page load application, others a pop-up with the error and some are completely empty list of purchased applications.
 
But we bring you good news, since Google is already working on this error in Android. I actually already have been able to install applications purchased today, so I can confirm that begins to work again. It seems that the problem is a combination of errors in Google Play, and some have already been solved, but others are still in process, so if you have not yet purchased your applications, patience, do not think that take more than one or appear two days to get it ready.
 
Would you saw affected by the error? Already been solved in your terminal?
commented Apr 1, 2015 by anonymous
To Jeremiah, Cinthya and Angella, and all those who the message that has stopped the application of Google Play Store appears ... have to go to Settings> Application Manager> All, and in that long list should look and touch the "Downloads" application that appears with an icon of Android. In there must verify that it is not disabled, that is, touch the "Enable" button if present, and then touch "Force Stop" and restart the unit. Turn it off, turn it on, and it should work fine.
commented Jun 6, 2015 by anonymous
i had a same issue and my issue was resolved with these steps..

Go to settings >application > Play Store >Clear Data & Clear Cache.

Go to accounts >Google >Remove account.
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