+5 votes
3.3k views
in Android by

How to fix Error retrieving information from server DF-CHARTA-01

3 Answers

+6 votes
by
  1. First you have to go to Settings > Applications > Manage applications
  2. Once here you go to the "All" tab.
  3. Seek the Google Play Store app and press "Clear Data" button.
  4. Then look for "Google Services Framework" or "Google Service Framework" application and do the same.
  5. Then restart the phone, wait a minute and ready.

I hope they work.

+7 votes
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I recommend clearing the cache and data:

1. Open the main application of the device settings.
2. Touch Applications or Application Manager (this can vary depending on the device).
3. Touch Google Play Store> Clear Cache> Clear data.
4. Touch the back arrow Back arrow.
5. Select Download manager> Clear cache> Clear data.
+12 votes
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Just Connetc to a different Google account

if you have an different account if you dont have a different acount create a new google account
by
It totally worked. Thank-you so much! Samsung Galaxy s6
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