option 1
Go to any page of Xbox.com ( like this) and log into your Xbox Live account .
Locate and select my account , which may be located in the upper right corner under your gamertag or in the navigation pane under Avatar .
Under Security, select my profile ReEliminar all Xbox 360 consoles .
In VISITED CONSOLES , select Request download the profile.
Return to the Xbox 360 console and download your profile.
option 2
Log on Xbox Live if you have any Xbox.com page , like this.
Locate and select my account , which may be located in the upper right corner under your gamertag or in the navigation pane under Avatar .
Select Security , Family and forums.
Select Protection Profile Xbox 360.
In " Consoles do not require password to login " , select Request profile download (green button). This will clear your profile of any Xbox 360 console where it is currently stored .
Return to the Xbox 360 console and download your profile.