error while retrieving information from server rh-01

Question

hi!! i ve already tried different ways to fix this problem..i searched and neither one of them didnt work...and i still dont know how to fix it..please help

 

HS-U970

Answer 1

Try the steps to get rid of the issue.

• Clear cache and data in the Google Play Store.
• Clear cache for Google Play Services.
• Uninstall updates of Google Play Store.
• Remove your Google account from your device.
• Reboot your device.
• Re-add your Google account too your device.
• Check whether your device's data and time were correct.

This will resolve your issue.

Comments

I'm using samsung GT-S7580. I have tried all the methods bt still getting same message "Rh-01 error whike retrieving information from server".

Answer 2

• go to settings, applications there, and there to manage applications.
• You must select the tab that appears 'all', find and open Play Store
• When opened press the delete button cache
• Then press the botos of 'hard stop'
• Go back to settings, entering applications and then manage applications again.
• Press 'framework service'
• There press delete data
• And equally 'hard stop'
• On leaving this and try to enter the play store even find the error
• Restart your mobile data device, turn it off and turn wait a few minutes, once you turn wait at least two minutes to wait for the android operating system has fully loaded and ready.