EC Errors (Other / General)
Error code Description Action
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EC-34452-8 downloaded data may be damaged
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Step 1: Delete the contents of the screen, then restart the system. Then re-download the contents of the Library.
Step 2: Check the network configuration. If you can connect to a different network, proof of that. You may also want to switch to a static or change the DNS server IP.
Step 3: It is possible that the network is busy, so if the error persists try again later. If you still get the error later, go to [Settings]> [Initialization]> [Initialize PS4]> [Fast] and try the PS4 initialization.
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EC-32875-5 was an internal system error. Could not get the data of time and date
Step 1: Connect the PS4 system to the Internet.
Step 2: Go to [Settings]> [Date and Time Settings]> [Using Internet Setup] and select [Adjust now].
Step 3: If the error occurs again, please visit our Contact page for contact SCEA for further technical support.
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EC-37533-1
EC-37534-2
EC-37535-3
EC-37536-4
EC-37537-5
Error CE-37538-6 facial recognition
One occurred during face recognition log-in. It is possible that the data side is damaged.
Step 1: Log on to the system and re-record the face data.
Step 2: If the error occurs again, face data of other users on the PS4 system may be damaged. Log-in to another user and re-record the face data.
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EC-35657-6
EC-30002-5
EC-33177-1 Unable to start the application. Application data can be corrupted.
Step 1: Go to [Notifications]> [Downloads] and clear the fault notification.
Step 2: Back up your data using a USB storage device or online PS +, then go to safe for treating [Database 5.Rebuild] mode. You can find more information about safe mode here.
Step 3: If the error occurs again, go to [Settings]> [Initialization]> [7. Initialize PS4 (System Software Reinstall)] and treating PS4) initialization Note: .. This requires a USB device with the update file system. Information update via USB is here.
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Error CE-32937-4 data downlaod
Step 1: Select "Retry" in the error message. Download Cancel and try again from the beginning.
Step 2: Restart the PS4 and try your download again.
Step 3: If the error persists, the network connection may be busy or unstable temporary. Cancel the download and retry after a while.
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EC-32920-6 Download canceled because the content does not need to be downloaded
Step 1: Select [OK] in the error message. Then go to [Settings]> [PSN]> [Restore license] and try to restore the licenses.
Step 2: Then go to the Home screen to select the play icon. Check that the purchased item is available in the game. If you have purchased a subscription article (ie, season pass), go to [Settings]> [PSN]> [Account Information]> [Service List] to see if the item has been activated.
Step 3: If you can not find the article, PS4 restart the system and try step 2 again.
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EC-33950-0 Could not connect to the server to verify the license
There may be a problem with the server. Please try again later.
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EC-36244-9 downloaded data may be damaged
Step 1: Delete the contents of the screen, then restart the system. Then re-download the contents of the Library.
Step 2: If the error persists, go to [Settings]> [Initialization]> [Initialize PS4] and treat PS4 initialization.
Step 3: If the error occurs again may be a problem with the PS4 hard drive (HDD). If you have previously changed the hard drive, use the other HDD. If not, please visit our Contact page for contact SCEA for further technical support.
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EC-32928-4 Download canceled due to downloading this content has already been initiated and submitted a mistake.
Step 1: Go to [Notifications]> [Downloads] and check the contents is listed. Delete the contents of [Options], and then try downloading content from the Library.
Step 2:. If you can not download the content again, back up the data using a USB or PS + online storage device, then go to safe for treating 「Database 4.Rebuild] mode. You can find more information about safe mode here After Rebuild data base is over, bring back the data and retry the download of the Library.
Step 3: If the error occurs again, go to [Settings]> [Initialization]> [Initialize PS4] and treat PS4 initialization.
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EC-32889-0 There was an error in the game or application
There was an error while using a game or an application, please try the Internet by navigating to [Settings]> [Network] and select [Internet Connection Test]. If the test fails to log into PlayStation Network please try again later the server may be experiencing high volume.
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EC-32883-4 Internal error Turn off the PS4 and restart the system.
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EC-33179-3 The application is missing. Try after the installation is complete.
Installing Add-Ons installation fails until the application installation is complete.
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EC-33991-5 Connection error.
You may have trouble connecting to the local network, please try the following:
Step 1: PlayStation Network ("PSN") or game servers may be temporarily unavailable. Ensure that services of PSN and the game servers are available.
Step 2: If both services are active, perform a test connection to the Internet, go to [Settings]> [Network]> [Internet Connection Test] to confirm that you can connect to the internet.
Step 3: Updating the firmware on your router. Please contact the router manufacturer or your Internet service provider ("ISP") for help if necessary. Turn off other devices connected to your network. If you continue to experience difficulties, please try again later the server may be experiencing heavy traffic.
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EC-34788-0 This update file can not be used.
The update file on the USB device can not be used. To install an update file from a USB device, make sure that you are using the right kind of renovation:
To update the standard you need the latest version of the system software that can be downloaded from this page. If you've tried to use this file already, or if you have installed a new hard drive or initialize the system, you must perform a new installation of the system software. For instructions on installing this and the download here.
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EC-30774-1 can not be updated
The PS4 could not update the system software via a USB storage device, please try to refresh the console via the Internet. If that is not possible, please follow these steps:
Step 1: Verify that the update file ("PS4UPDATE.PUP") is stored in the correct file structure as shown in the following figure:
Step 2: If the error persists, the downloaded file may be damaged, so please delete the update file on the USB device and download the file again.
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EC-34335-8 No hard drive detected in your PS4
The PS4 system can not detect the hard disk drive ("HDD") on the console, please try the following:
Step 1: Turn off the PS4, unplug the power cord and remove the top cover. Please click here for instructions on how to remove the hard drive cover.
Step 2: Make sure the hard drive is installed correctly by removing it from the console and reinsert.
Step 3: If you are still experiencing the error after reinstalling the hard disk may be damaged or defective, or the console may be in need of service. Please contact PlayStation Support for further assistance.
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EC-34878-0
EC-36329-3 is an error with an application or system software.
Step 1: Close the application, install the system software update and the game and restart the system.
Step 2: If a PS camera is connected to the system, remove it and restart the system, then go to [Settings]> [Users]> [Log Settings] and turn "Enable face recognition" OFF.
Step 3: If you upgraded the hard disk drive (HDD) on the console, reinstall the original hard drive.
Step 4: If the error occurs again, back up the saved data, and then go to [Settings]> [Initialize] and select [Initialize PS4].
Step 5: If the error persists and occurs with all applications, or as soon as the application starts, contact PlayStation Support.
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EC-33743-0
EC-33945-4 The connection to the server has failed
You may have trouble connecting to the local network, please try the following:
Step 1: PlayStation Network or game server is temporarily unavailable. Ensure that services PlayStation Network and game servers are available.
Step 2: If both services are active, perform a test connection to the Internet, go to [Settings]> [Network]> [Internet Connection Test] to confirm that you can connect to the Internet.
Step 3: Updating the firmware on your router. Please contact the router manufacturer or your Internet service provider ("ISP") for help if necessary. Turn off other devices connected to your network. If you continue to experience difficulties, please try again later the server may be experiencing heavy traffic.
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You can check the status of the PSN here.
EC-30392-7
Hardware Error CE-30608-7 probably needs repair your system. Please visit our Contact page to configure the service.
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EC-33992-6 test error Internet Make sure you are logged into PSN before starting the connection test. It is also possible that the PSN can be maintained. You can check the status of the PSN here.
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EC-30005-8 An error occurred while accessing the hard disk drive ("HDD") or Blu-ray / DVD Drive.
It seems that your console is having problems reading the hard disk drive ("HDD") or Blu-ray / DVD Drive, please follow these steps:
Step 1: Remove the disc from the console, making sure it's not dirty, scratched or damaged.
Step 2: If the disk is in good condition please try to rebuild the database system using Safe Mode 5. Information on how to access and use the Safe Mode option can be found here.
Step 3: If the error occurs again, please visit our contact page to contact SCEA for further technical support.
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EC-32947-5 Could not download the file
Step 1: Test your Internet connection test [Settings]> [Network]> [Internet Connection Test]. Verify that the Internet status is valid.
Step 2: Remove the content (if it is shown in the content area), and try to re-download the content of the library.
Step 3: If the error occurs again, please visit our Contact page for contact SCEA for further technical support.
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EC license-32807-0 Error
Step 1: If you have already activated the PS4 primary system, go to [Settings]> [PSN]> [Turn Your PS4 as Primary], deactivate and reactivate.
Step 2: Go to [Settings]> [PSN]> [Restore Licenses], and select options.
Step 3: If the error occurs again, please try again later. You can also check the status of the PSN here.
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EC-34861-2 The connection to the server has failed
Step 1: If you have been able to connect to the Internet before, PSN and the game server is temporarily unavailable. Please check the server status of the game through its website. You can check the status of PSN here.
Step 2: If you get this error every time I try to go online, check the SSL in the Internet environment and verify that SSL is available.
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EC-33983-6
EC-33984-7
EC-33985-8
EC-33986-9
EC-33987-0
EC-33988-1
EC-33989-2
EC-33990-4
Test error Internet connection
You may have trouble connecting to the PlayStation Network ("PSN") as your network connection timed out during PSN login.
Step 1: PlayStation Network ("PSN") is temporarily unavailable or under maintenance. You can check the status of the PSN here.
Step 2: Perform a test connection to the Internet, go to [Settings]> [Network]> [Internet Connection Test] to confirm you can connect to the network.
Step 3: If you still can not connect, try to reconnect to the local network by turning off the modem and / or router and wait 5 minutes before restarting.
Step 4: If this has not helped, you may need to update the firmware on your router. Please contact the router manufacturer or your Internet service provider ("ISP") for help if necessary. If you continue to experience difficulties, please try again later the server may be experiencing heavy traffic.
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NP-34993-8
EC-35287-5 Can not connect to the server
PlayStation Network ("PSN") or the game server is temporarily unavailable. Please try again later.
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EC-34224-5 Internal system error
Step 1: Make a backup of the stored data using a USB storage device or online PS +. Go to [Settings]> [Initialization]> [Initialize PS4] and treat PS4 initialization.
Step 2: Restore the saved data.
Step 3: If the error occurs again may be a problem with the PS4 hard drive (HDD). If you have previously changed the hard drive, use the other HDD. If not, please visit our Contact page for contact SCEA for further technical support.
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EC-35463-1 The disc will not play
Step 1: Copying media, CDs and Blu-Ray 3D movies can not be played. Please check the type of disc you are trying to play is supported by the PS4.
Step 2: Make sure that the disc you are trying to play is not dirty, scratched or otherwise damaged.
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EC-30784-2 PS4 not detect the USB device
Step 1: Verify that the device supports USB 2.0 or USB 3.0.
Step 2: Make sure the device is properly inserted into the PS4 and wait a minute before attempting to access the device.
Step 3: Make sure there are no multiple partitions on the device.
Step 4: Start the device to a PC if possible.
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EC-34305-5 Error reading data from the hard disk
Your console can not read some data from the hard disk drive ("HDD"). Please follow these steps:
Step 1: Install the system software, go to [Settings]> [System Software Update] and following the instructions on the screen.
Turn off the PS4, unplug the power cord and remove the top cover. Please click here for instructions on how to remove the hard drive cover.
Step 2: If you upgraded the hard drive of the console, turn off the system and reinsert the original hard drive and try again. For instructions on how to change the hard drive here.
Step 3: If the error persists, please try to restore the console to factory settings. Information on how to do this can be found here.
If the error occurs again, please visit our contact page to contact SCEA for further technical support.
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EC-30012-6 Internal Error
Step 1: Update the PS4 system with the latest system software.
Step 2: Clean the disk to make sure that the disc you are trying to play is not dirty, scratched or otherwise damaged.
Step 3: Restart the PS4 system.
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EC-35230-3 network error. The response speed of the DNS server is likely delayed.
Go to [Settings]> [Network]> [Internet Connection Settings]> [Custom] and change the DNS settings.
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E (external) Errors
Error code Description Action
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E-8200002E information credit card is invalid
The credit card information or debit card stored in the Sony Entertainment Network ("SEN") account is invalid, please follow these steps:
Step 1: Make sure your credit card is entered correctly.
Step 2: Make sure that the address information on their PSN account is exactly the same as those of the statement provided by the issuer of your card.
Step 3: If this does not solve your problem, please read our article about the correction of billing errors.
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E-82000102 Issue adding funds to a secondary account Sub-accounts do not have a wallet. Please add the funds from the main account linked to the subaccount.
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E-8200012F Invalid Coupon Code Check and re-enter the code exactly as written.
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E-8F000001 Buy this game Error Bought directly from the PS Store, not from inside the game demo.
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E-82F001F8
E-800085D1
E-82E101F6 Server connection failed The PS4 could not connect to the server. Please try again later. You can check the status of PSN here.
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E-82000163 The registered address on your PSN account does not match the address of your credit card. It is currently not possible to change your address via PSN configuration of the PS4, so you will need to use the web browser (PS4, PC or mobile device) to change through SonyEntertainmentNetwork.com.
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E-82000171 Credit card on file is invalid
Step 1: Check your credit card number and expiration date are valid and updated.
Step 2: Make sure the address on your credit card and address information on their PSN account are the same.
Step 3: If that does not solve the problem, please read our article about the correction of billing errors.
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E-82000138 Failed to add funds to the wallet using a coupon or PSN Card Check that redeem the code will not put your portfolio over the limit of $ 150. If you do, try to redeem the code at a later date, when the balance is less. If you are not at the limit and still receive this error, please try again later.
You can also see our article on issues of reimbursement code here.
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E-82F001F7 maintenance PSN is PSN is under maintenance. Please try again later. You can check the status of PSN here.
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E-82000113 Can not redeem coupon code've been unable to verify receipt. Please try again later.
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E-bono 82000134 Product Region does not match the region account or content This product is not available in your country / region.
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E-FFFFFFFF internal system error
Updating the system software to the latest version.
If the error occurs again, please visit our Contact page for contact SCEA for further technical support.
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E-80411302 Internal error
Step 1: Close the application and restart the system. If this happens while the PS Store, close shop and try again.
Step 2: If the error occurs again, back up the saved data, and then go to [Settings]> [Initialize] and select [Initialize PS4].
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E-82000156 Change Exceeds limit For safety reasons no limit to how many times and how fast you can enter credit card information and coupon code. Try again later.
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E-82E0001C
E-82E01050 Access Denied The user has been banned or suspended. See this support article for more information on prohibitions and suspensions.
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E-80F00800 downloaded data may be damaged
Step 1: Delete the contents of the screen, then restart the system. Then re-download the contents of the Library.
Step 2: If the error persists, go to [Settings]> [Initialization]> [Initialize PS4] and treat PS4 initialization.
Step 3: If the error occurs again may be a problem with the PS4 hard drive (HDD). If you have previously changed the hard drive, use the other HDD. If not, please visit our Contact page for contact SCEA for further technical support.
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NP (Network Server) Errors
Error code Description Action
NP-32091-5
NP-34937-6 Trophy data is damaged.
Step 1: Back up the recorded data using a USB or PS + online storage device. Then, go to [Settings]> [Users] and delete the user.
Step 2:. Recreate the user and log transfer data saved to PS4 and try syncing trophy.
Step 3: If the error persists, go to [Settings]> [Initialization]> [Initialize PS4]> [Fast] and try the PS4 initialization.
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NP-35000-8 is undergoing maintenance PSN PSN is under maintenance. Please try again later. You can check the status of PSN here.
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NP-31952-0 Could not connect to the network again testing Internet connection and make sure that all network settings are correct. It is also possible that the PSN can be maintained. You can check the status of the PSN here.
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NP-34846-5
NP-32157-8 Error Trophy
Step 1: Try to manually sync your trophies in [trophies]> Options> [Sync with PSN Trophies].
Step 2: Close the application and restart the system.
Step 3: If the error occurs again, make a backup of your saved data. Delete user [Settings]> [Initialization]> [Delete user]. Create a new user and restore data.
Step 4: If you've tried the above three steps, the error persists, perform a backup of the stored data. Then go to [Settings]> [Initialize] and select [Initialize PS4].
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NP-34926-4 Error loading save data to the online storage, you will see a message that says "the data saved with the same name was uploaded from another PS4. Overwrite data is stored?" Select [Yes] to overwrite the data and load the saved data.
NW (Network Library) Errors
Error code Description Action
NW-31484-0 not specified DNS server. Restart the PS4 system.
NW-31367-0 Could not open the wireless device. Restart the PS4 system.
NW-31453-6 delay in the response from the server. Perform the Internet connection test [Settings]> [Network]> [Internet Connection Test]. Verify that the Internet status is valid.
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NW-31172-4 The connection to the server failed. Perform the Internet connection test [Settings]> [Network]> [Internet Connection Test]. If you are able to connect, but still get the error, the server probably busy. Please try again later.
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NW-31374-8 Connection time out
Please check that the firewall settings of the router or access point does not block UDP port 3478 and 3479. If you are unsure how to check this, please contact your router manufacturer or your Internet service provider ( "ISP") for further assistance. If this does not help, please try again later the server may be experiencing heavy traffic.
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NW-31294-9 Connection timed as unstable wireless experience
You may have trouble connecting to the local network, try the following steps:
Step 1: Perform a test connection to the Internet, go to [Settings]> [Network]> [Internet Connection Test] to confirm that you can connect to the internet.
Step 2: Turn off the router / modem and wait 5 minutes before attempting to reconnect. Update your router firmware. For help with this, please contact your router manufacturer or your Internet service provider ("ISP"). Turn off other devices connected to your network.
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NW-31201-7
NW-31194-8
Could not connect to the network
Step 1: PSN or game server may be temporarily unavailable. Please check the server status of the game through its website. You can check the status of PSN here.
Step 2: If the servers are active, run the Internet connection test [Settings]> [Network]> [Internet Connection Test] and make sure you can connect to the network.
Step 3: Update your router with the latest firmware. Turn off other devices connected to the network to reduce stress. If this fails, try again later as the server may be experiencing high volume.
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NW-31456-9
NW-31448-0 PSN connection error or the game server may be temporarily unavailable. Please check the server status of the game through its website. You can check the status of PSN here. . This is probably a temporary problem, so please try again later.
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NW-31485-1 Timeout Restart the PS4 system.
NW-31162-3 indefinite Error Restart the PS4 system.
NW-31200-6 Failed to update the system software due to a connection error
Step 1: If you have access to a computer, follow these instructions to update the system software using a USB device.
Step 2: If you do not have access to a PC, try to test Internet [Settings]> [Network]> [Internet Connection Test] and make sure you can connect to the network.
Step 3: If you are able to connect, retry the update to [Settings]> [System Software Update].
Step 4: If you can not connect, the network may be experiencing problems. You can check the status of the PSN here. Turn off other devices connected to the network to reduce stress and try the update again.
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Su (Software Update) Errors
Error code Description Action
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SU-35931-1 Update data system software is partially damaged
The system software update may be partially damaged due to instability of the network, please try the following:
Step 1: Restart your PS4 console and download the system update again sailing to [Settings]> [System Update]> [Update via Internet].
Step 2: If that fails, you can also update you console via USB. For information on how to do this, please click here.
Step 3: If you still can not upgrade your console please try to restore the console to factory settings before trying again. Information on how to do this can be found here.
Step 4: If you still can not update the console may be in need of service. visit our contact page to contact SCEA for further technical support.
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SU-30696-4
SU-30645-8 Failed to update the system software. The update file may be corrupted. If you are upgrading the system via the Internet, go to [Settings]> [System Software Update] and retry the update.
If you are updating via a USB storage device, please try to refresh your console via the Internet by navigating to [Settings]> [System Software Update]> [Update via Internet].
If this is not possible, please download the latest system update again on this page. You need to install this using a USB storage device, and the correct folder structure. Details on how to do this can be found here.
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SU-34328-0 was an internal error, please try again later.
SU-30733-6 The latest version of the system software is already installed No action is required.
SU-30683-0 Update via USB storage does not
Step 1: Go to safe mode, the option 「7 choose. Initialize PS4], and follow the onscreen instructions. You can find more information about safe mode here.